CIOReview
CIOREVIEW >> Mobile >>

SmartTask Introduces Newfangled Mobile Operations Application

By CIOReview | Tuesday, December 1, 2020

Designed precisely for UK security services providers in collaboration with the UK security industry, SmartTask Mobile Operations keeps field officers in contact with the control room.

FREMONT, CA: SmartTask, a premier of cloud workforce management solutions, announced the availability of its Mobile Operations application. Designed precisely for UK security services providers in collaboration with the UK security industry, SmartTask Mobile Operations keeps field officers in contact with the control room.

The appruns on Android and iOS smartphones and offers automated run-sheets, streamlines the completion of customizable response reports, empowers the control room to manage alarm response calls better, and helps prove compliance with BS7984. The new mobile application can be thoroughly combined with other SmartTask modules or act as a standalone tool.

Cara Clarke of City Security, an early adopter of the new solution, stated, “SmartTask Mobile Operations enables us to do a whole range of tasks more efficiently – everything now goes through the app. Officers receive their run-sheets on their smartphones via the app, and the control room can see exactly what is happening on the ground in real time. We expect SmartTask Mobile Operations to be instrumental in helping us to win more business as the greater level of operational detail will enable us to provide better customer service.”

SmartTask Mobile Operations can support security firms of all sizes compete for more lucrative, direct keyholding agreements in the following ways:

ExpellingPaper Run-Sheets–App-based run-sheets and assignment instructions are sent safely to officers, replacing paper run-sheets that are time-intensive to produce, and swiftly fall out of date. Once designed a run-sheet can effortlessly be updated as essential on the fly. Officers can tick off jobs once completed on the app, fill out inspection forms or scan patrol tags automatically sending the data back to the control room as it happens.

Smart Documents–Comprehensive information like assignment instructions, or COVID-19 specific entry instructions can be sent securely through the application for easy reference by the attending officers, with an online audit available of who has seen them.

Managing Alarm Responses – When an alarm response arrives, controllers can see at a glance all the site details, where keys are held and who can attend quickest. Officers can fill the alarm response reports encompassing photos and signatures that can be sent directly to patrons or the control room for checking.

Keyholding and BS7984–All actions, timed locks or unlocks, randomized patrols and void property inspections, are tracked giving full visibility to the control room. Besides, all data concerning keys, where they are held, who had admitted to them and when, is supervised, providing an audit trail of seals and demonstrating compliance with the Keyholding standard BS7984-3:2020.

Duty of Care–The control room gets notice of any missed check-in calls. If the officer misses reporting, the site is secure after performing their initial external patrol inspection.

Reporting and Invoicing–The application stores regular charges, captures callouts, patrols, locks/unlocks and void property inspections as they happen, so accurate information can be shared with the client, and invoicing is accurate and straightforward reflecting all the services rendered.Response SLA reports make monitoring and enhancing performance easier whilst simplifying compliance with SIA audits.