Sprinklr Joins Deloitte Digital for Improved Customer Experience

By CIOReview | Monday, August 17, 2015

New York: Sprinklr, an enterprise social technology company seals a deal with Deloitte Digital, a digital consulting agency to improvise customer experience management and social business strategy to clients by combining creativity and technology.

The alliance will culminate Sprinklr’s technology with Deloitte Digital’s deep sector knowledge, global footprint and marketing-leading practices for smooth interface, delivering enhanced customer experience. It will accelerate business transformation for clients through integrated services that will build unified view of the customers experience and push the digital market to new heights. “We have a clear understanding of business challenges for the digital and social transformation, bringing industry solutions to bare, such as, customer care, reputation management and social selling,” says Doug Palmer, social business leader, Deloitte Digital.

Deloitte Digital provides customer relationship management (CRM) solutions, content management system (CMS) and commerce platforms, enabling the integration and working of the Sprinklr platform for its clients.  Sprinklr technology’s key feature is to work independently or in an integrated manner along with client’s existing technology infrastructure. This will allow Deloitte to build stronger connect to meet its customers demand and implement business strategies accordingly; drive company’s top and bottom line. The alliance builds on more than 12 months of collaboration and product enablement between the two companies, leveraging the full capabilities of the company’s technology for Deloitte clients.