Star Gas Partners to Leverage Clicksoftware's Mobile Workforce Management Solution for their Field Service Applications

By CIOReview | Friday, January 8, 2016

FREMONT, CA: Star Gas Partners (NYSE: SGU) has selected ClickSoftware’s workforce management and service optimization solutions to optimize its mobile workforce management processes. The partnership will upgrade and automate Star Gas’ service workflows for its mobile field service technicians.

Star Gas is looking forward to enhance its customer communication by leveraging ClickSoftware’s mobility to put real time information in the hands of technicians in the field. Joe McDonald, SVP Sales and Marketing, Star Gas said, “To continue solidifying our leadership position in the markets we serve, we require a mobile tool for our field technicians to enhance the customer experience. We sought a complete solution that brings our employees the insight they need, in real time, to maximize each customer visit. ClickSoftware supports our enterprise field service initiatives by providing management optimization tools at the point of contact.”

Star Gas utilizes real time visibility into each technician’s work day.  In case of an emergency where service is delayed, the work is seamlessly assigned to other nearby service technicians. With ClickSoftware’s data insights, Star Gas technicians can also use their devices to provide leads back to sales directly from the mobile device at the moment of service.

“Our mobile workforce management tools are configured for their specific requirements and eliminate the challenges presented by legacy solutions. By leveraging the cloud, Star Gas avoids the need to purchase hardware or maintain infrastructure, and the company can easily upload the latest software available. ClickSoftware’s innovative technology helps to master service moments in every customer interaction by providing efficiency and visibility, unlocking the highest level of customer service,” said Hannan Carmeli, President, ClickSoftware.

Star Gas Partners, L.P. is a full service provider specializing in the sale of home heating products and services to residential and commercial customers to heat their homes and buildings.

ClickSoftware is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources.