Steps to Follow Before Rolling Out Cloud Telephony

By CIOReview | Monday, March 18, 2019

Cloud services need no introduction as the technology has gained widespread acceptance across industries for many innovative features. Telecom companies have also started to jump on the bandwagon for efficient operations and processes. The migration of telecom services to the cloud telephony can result in improved growth, efficiency and reduced costs.

Telecom companies, which are migrating to the cloud, spend a massive amount of time and resources in evaluating the particulars of implementation but may sometimes fail to realize that they must also focus on regulatory compliance. Many governments across countries are emphasizing on increased scrutiny toward cloud platforms of all kinds to assure user protection and safety. Many compliance initiatives like the General Data Protection Regulation (GDPR) and the Digital Declaration have been launched to ensure compliance regulation. These initiatives are changing the landscape of compliance by ensuring that the companies are protecting and safeguarding the privacy of personal data and adhering to ethical business practices.

Telecom companies need to consider the below mentioned regulatory aspects to ensure a smooth migration to cloud services:

Licensing: Every country has different jurisdiction needs and wants telecom companies to abide by them to provide telephony services. Many governments require telecom companies to apply for telecom licenses in the local language. Telecom companies should also acquire permits and authorizations in advance, as these processes can be time-consuming, onerous, and expensive.

Allowing Lawful Interception: Lawful Interception is the process of providing legal access to private communications between individuals or organizations, such as telephone calls or e-mail messages for the purposes of police use or national security. It is a legal requirement for many countries to ensure law and order. However, the management of lawful interception can be a complicated process. Therefore businesses should ensure that the service provider delivering virtual numbers has the required technical infrastructure and resources to support this feature in every country in which they offer services.