SUS Targets Utility Industry with Smart Mobile Solution: Enhance Customer Engagement

By CIOReview | Friday, July 10, 2015

IRVINE, CA: Customer satisfaction is one of the primary focuses for the utilities and communication across channels has assumed a central place in the directory of customer service. Keeping this in mind Smart Utility Systems (SUS), a customer engagement platform, announces that its Smart Customer Mobile (SCM) solution is now available for utilities.

SCM has integrated with SAP Multichannel Foundation for Utilities and Public Sector to enable utilities to engage customers in real time through their preferred communication channels. The interaction takes place either through the mobile/web-online self-services and social networks. The SAP software is pre-integrated with the SAP Customer Relationship Management and Billing for Utilities package allowing SAP and its partners to develop customer-facing self-service applications.

The whole engagement creates a single solution, develop high-impact self-services, and remove the constraints involved in reaching and interacting with their customers. Together, the solutions help utilities cover majority of customer engagement scenarios by providing them a rich experience through social and mobile integration, real-time communications and personalized offers.

SUS also aspires to increase the availability of multichannel self-service options that reduces operating and support costs, enhance customer experience, lower response time and boost return on investment.