Synchrony Global and WalkMe Partners to Boost User Engagement

By CIOReview | Wednesday, March 30, 2016

FREMONT, CA: Synchrony Global and WalkMe partners to address an enterprise wide problem of low employee engagement and growing support costs. They strive to improve employee engagement by simplifying their mastery of enterprise applications.

Employees find it hard to follow an easy workflow with enterprise applications for infrequent tasks and processes. Synchrony Global’s customers use WalkMe to get step-by-step guidance within any SAP SuccessFactors module. It enables an employee to work efficiently and successfully with no need for training. The module is a success, improving employee engagement and employee productivity while lowering training and support costs. By replacing training with WalkMe tools, users reduce mistakes and support requests, and adopt programs and processes faster.

“Synchrony Global’s proven transformation services enable clients to effectively implement their chosen technology. And now with the addition of WalkMe’s technology, change and training is made easier and more engaging,” said Synchrony Global CEO Darcy Mark Lalonde. “WalkMe provides our partners with all of the training, tools and technology solutions they need to be successful,” said Amir Farhi, WalkMe’s VP, Strategic Alliances and Business Development.

“We are constantly seeking new ways to innovate and accelerate the process of user adoption for the HCM solutions we provide to our clients. By accelerating manager and employee adoption of the SAP SuccessFactors module we have implemented, the faster it is for the organization to realize the tangible benefits of their investment. With our partnership with WalkMe, it is now possible to accelerate user training and ensure higher adoptability,” said Darcy Mark Lalonde.