Technological Advancements in Field Service
According to expert analysts, AI will start to be 20 percent of the total (various automations, planning, management of work orders) to enable the tool to cover processes that the technicians cannot complete.
FREMONT, CA: Since its emergence, the Field Service Management (FSM) solution has not stopped evolving. The constant incorporation of new developments has contributed significantly to the fact that industries and departments dedicated to providing maintenance services and support have augmented their prestige and specific weight.
Following are five prominent trends that businesses can count on.
1. Rise in mobile applications
A consultant's report claims that about 75 percent of field services companies will use their own applications in their day-to-day work in the coming days. Implementing these applications on the technicians' mobile devices will refine their efficiency and reduce the business's response times in dealing with requests from their consumers.
2. Increase in Significance of the Internet of Things
In the impendingdays, it is projected that there will be 26 times more connections between machines than humans. Thus, the field service management systems will register a noteworthy increase in data coming from connected devices. All appreciations to this information, organizations can adopt a more proactive strategy than corrective.
3. BetterControl of Tasks by Artificial Intelligence (AI)
AI tools will progressively manage the control of service processes. According to expert analysts, AI will start to be 20 percent of the total (various automations, planning, management of work orders) to enable the tool to cover processes that the technicians cannot complete. Lastly, voice-activated intelligent assistants can facilitate technicians' work, providing the data they need without having to take their hands off the device they are repairing.
4. Enabling Customers with Increase in self-service Capabilities
Moving forward, customers will gradually play more of a role in the services they receive, offering information to restructure their requests, or even resolve them by themselves. For this purpose, Finite State Machine (FSM) solutions will incorporate chats, support through social networks, databases of knowledge, and definite self-service portals.
5. Integration of Intelligent Uniforms
Technology will be ever more present in the uniforms of workers from field services companies on the move. It will protect technicians who carry out dangerous tasks and transfer data to the firm's FSM systems about the activity of every operator who wears them, delivering alerts that will assist in preventing accidents or poor implementations of jobs that might cause injuries.