tekVizion Validates Mattersight Predictive Behavioral Application for Cisco UCCE 10.5

By CIOReview | Wednesday, June 10, 2015

CHICAGO, IL: Real time enterprise communication services provider, Mattersight announces tekVizion testing labs’ validation of its routing application to be compatible with Cisco UCCE 10.5, a virtualization architecture.

 Mattersight basically supports organisations by offering applications to analyze customer behavior and increase the efficiency of communication flow. tekVizion provides consultation, integration and support services for Voice over Internet Protocols and Unified Communication. This integration will serve better and give more advanced and affordable level of enterprise call routing options to Cisco.

Mattersight is looking forward to improve customer experience and bottom-line metrics. Its Behavioral Routing determines customer’s personality through their history and various behavioral data, then immediately connects their call to the call centre agent with whom they find the comfort zone. It ultimately improves a company’s sales, operation methodology and consumer satisfaction.

This new validation will authorize Mattersight Predective Behavioral solution as tekVizion certified solution. Mattersight CTO, Jeff Geltz, states that Cisco is their highly valued partner and tekVizion interoperability testing and control arena’s validation will enable them to provide hassle free services.