Telax Designs the A-Team to Promote Contact Centers Efficiency

By CIOReview | Tuesday, March 1, 2016
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FREMONT, CA: Telax, a contact center solutions provider has announced the launch of its new product line, the A-Team. To elevate the overall productivity and customer experience, organizations across the globe are trying to gain experience. The motive of A-Team is to generate profits and help organizations by enhancing the operational efficiency, increasing customer satisfaction, and boosting customer loyalty.

"At Telax, we don't just deliver a best-in-class software -- we deliver results. As a business, you want to provide great customer experience and create an army of loyalists. We work with you hand-in-hand to make that happen," said Koray Parmaks, CEO, Telax.

The A-Team assists organizations to identify and realize the goals of their contact centers and works effectively to achieve them. Working beyond the typical platform customization, the A-Team will also help to design and implement new features and functionalities suiting specific needs of individuals. With a group of experts including Solutions Guide, Relationship Manger and Tech Lead, Telax’s new offering will manage and modify operations as per the customer’s preference. The product is available to most of the Telax clients and businesses without any additional cost.

Telax strives to guide the Service Provider partners to capture the opportunities granted by the cloud contact solutions. Apart from helping service providers to create and maintain long lasting relationships with current and future customers, A-Team also supports Service Providers to increase their product offerings and raise the level of competition. The main areas supported by the product are Agent and Supervisory Performance, Reporting/Analytics and Best Practices, Customized Effectiveness & Performance Analysis, Solution & Technology, IVR & Queue Call, Contact Center Strategy and Flow Design.

"We wanted to make sure that our clients were getting the maximum value from their contact center technology and operations. Offering the A-Team's services free of charge to qualified clients is a great way of doing just that," said Susan Jugovic, Director, Service Delivery, Telax.