The Changing Face of the Aviation Industry

By CIOReview | Wednesday, May 29, 2019

FREMONT, CA: The commercial aviation industry is attempting to improve the functionality aspect and the consumer loyalty aspect. The embedded motto of enhancement by the commercial aviation companies has enforced the aviation worker and management team to utilize artificial intelligence (AI) as a beneficiary tool. The advancement in facial recognition by image detection devices, baggage check-in through micro scanners and client inquiry by the virtual assistant is the direct result achieved from incorporating AI with commercial airline ecosystem. The systematic analysis of an aircraft's data can assist airline operators in fuel management and decline the risks associated with machine defects.    

The aircraft manufacturers and accident investigators are prioritizing AI systems to fulfill the client's demand and improve their operational adequacy. The external security is a vital component for a healthy and convenient fly which should not be taken nonchalantly. Though the AI-powered airport is at its state of infancy, the security reinforcements provided by integrating digital scrutinizers are redefining the baggage screening process. Osaka Airport in Japan has introduced Syntech ONE 200, AI-powered baggage examining the system for easier detection of unauthorized devices and reduced smuggling and criminal activities. The x-beam security system of Syntech ONE 200 increases the possibility to detect and prevent potentially unlawful devices, and assists the system coordinators in pinpointing dangers. In 2017, the American Airline's team Avatar constructed an application for helping travelers to pre-decide baggage size and anticipate any fluctuation of ticket cost based on baggage weight. In September 2017, United Airlines collaborated with Amazon's Alexa to automate customer's query responses. 

AI-based virtual assistants improve the productivity and efficiency of pilots by automating the repetitive assignments carried out during a flight. Human customer service with the addition of AI-powered virtual assistant permits the system to undertake redundant operations while focusing entirely on more significant issues. As the world is undergoing a data revolution, a wide range of companies are taking up virtual assistants to gather more information from clients and users. Embedded virtual assistance serves as trip management, security-focused, and client assistant tool. A considerable amount of data will be injected as the transport sector embraces AI, which will raise an alarming confidentiality concern in the aviation industry.