The Growing Importance of Technology in the Public Sector
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The Growing Importance of Technology in the Public Sector

By CIOReview | Tuesday, May 31, 2022

Innovative technologies continue to transform all industries, and the public sector is no exception to this.

Fremont, CA: The majority of people link job creation and growth with the private sector. In the United States, however, the public or government sector employs over 23 million people, accounting for over 15 percent of the total. Federal, state, and municipal government positions make up nearly six out of ten public sector jobs.

The jobs related with the public sector have remained relatively steady and unaltered throughout the last few decades. According to a recent survey, public employees are concentrated in three areas: education (52 percent), health, housing, and welfare (14 percent), and public safety (12 percent). Despite the fact that the "kind" of occupations in the public sector have remained constant throughout time, the impact of technology is producing changes. Our economy's digital and technical change is radically altering how we live. Jobs in the public sector, like those in other areas of the economy, will be impacted by technology breakthroughs and innovations.

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Governments have a responsibility to invest public monies transparently while simultaneously keeping the public safe, and technological advancements can help them do so more effectively. Governments are increasingly implementing new technologies such as artificial intelligence (AI) and blockchain to increase the efficiency of the services they provide. Blockchain technologies, for example, can allow the government to retain crucial and vital documents safe and secure within a secure ledger.

The Las Vegas Health Department, for example, recently used artificial intelligence (AI) technology to improve restaurant testing. The Department was able to sift through hundreds of thousands of social media mentions of eateries in their jurisdiction using Big Data and machine learning. As a result, they were able to "fine-tune" the list of eateries to check. Instead of conducting random examinations of various eateries, the Department used information provided by consumers via social media to identify potential problems in the restaurant industry. According to one study, artificial intelligence resulted in "an increase in citations, 9,000 fewer incidents of food poisoning, and almost 500 fewer food poisoning-related hospital admissions throughout that period."

In the government sector, reliance on progressive technology such as sophisticated robotics, blockchain, artificial intelligence, and machine learning will only grow. This will result in a steady increase in high-tech positions in the public sector. While technology can help to eliminate physical labor and duties, it also increases the demand for high-tech jobs. Furthermore, we will very certainly see a rise in public sector positions linked with protecting and preserving the secrecy of private information as a result of justified citizen privacy and confidentiality concerns.