To optimize customer experience, TalkTalk leverages DZS CloudEDGE software solutions
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To optimize customer experience, TalkTalk leverages DZS CloudEDGE software solutions

By CIOReview | Wednesday, January 11, 2023

Customers are able to score, monitor, and optimize their broadband experience using DZS Expresse and CloudCheck solutions

FREMONT, CA: To optimize the customer experience in the highly competitive UK broadband services market, we have focused on maximizing end-to-end service quality for our direct and wholesale customers with DZS Cloud EDGE software solutions, said Phil Haslam, CTO, TalkTalk. CloudCheck and Expresse allow us to monitor, score and optimize our customers connectivity experience, both in and to the home. In addition, the DZS solutions help us to reduce call escalations, minimize unnecessary equipment replacements and shorten average call handling times.

With renewal of the strategic collaboration agreement with TalkTalk Group, the UK's leading value-for-money consumer and business telecommunications provider, an industry leader in access and optical edge infrastructure and cloud software solutions, the company has expanded its longstanding partnership. By leveraging market-leading DZS CloudCheck® and Expresse® Cloud EDGE software solutions, TalkTalk can enhance broadband quality of experience for a large number of its direct and wholesale residential subscribers and business customers and improve efficiencies.

As part of the DZS Cloud EDGE solutions, subscribers enjoy the ultimate broadband experience by enhancing their on-premises connected devices across the last mile to the network and subscriber edge through advanced, standards-based network orchestration and predictive, proactive connectivity optimization. DZS solutions are standards-based and multi-vendor interoperable, as well as easy to integrate with other third-party solutions.

TalkTalk leverages a number of industry-leading DZS Cloud EDGE options, including:

CloudCheck offers complete end-to-end visibility, optimization, and reporting of broadband, WiFi, and business networks, from the home to the office.

Automated intelligence software that enables monitoring, identifying, diagnosing, and fixing network problems. 

Miguel Alonso, Chief Product Officer, DZS, added, DZS is committed to helping our customers transform their networks and their business models, leveraging the DZS Cloud EDGE AI-enabled solutions to disrupt and win in todays markets and stay ahead into the future by creating the ultimate subscriber experience.