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Top 3 Digital Transformation Trends for 2020

By CIOReview | Thursday, January 23, 2020

IT leaders should be prepared to lead the most significant digital transformation trends that ought to change the culture of the business. They should start embracing AI to explore more on the benefits of cloud adoption.

FREMONT, CA: 2020 will be a year of some advanced digital trends. Utilizing the best digital technology helps solve business challenges and deliver market requirements. Every digital transformation begins and ends with enhancing the stakeholder experience in mind. Here is a list of trends that can transform enterprises in 2020 and beyond.

Data-Driven Business

Analyzing data is the base of digital transformation. Businesses are placing their data at work to enhance customer experiences, streamline operations, and rapidly launch new products and services.  According to recent research, it was seen that breaking down data is correlated with the organization's performance.  Entities are putting data to work to enhance customer service, streamline operations, and also innovate more and more. Removing friction and movement of resources is influenced directly by how companies can leverage data.

Multi-Cloud Computing

At present, many enterprises run on multi-cloud environments, but managing the multiple clouds is complicated, especially when it comes to shifting data workloads between cloud environments. API-led application development and containerization are two potential solutions to a significant problem. Enterprises struggle to move the applications workloads between clouds.


Companies are investing more in AI capabilities to accelerate and personalize customer service, minimize human bias, and enhance productivity. Enterprises have started to figure out the value of AI and machine learning (ML) tools. ML is basic task automation, and chatbots are the most commonly used assistant of AI. It is mainly used for fraud detection, loan approval, investing services, and automated processes that are identified with specific company implementation models.

Check out: Top Digital Experience Solution Companies