Top Five Maintenance & Asset Management Topics CIO's Should Focus On In 2018

By CIOReview | Monday, January 29, 2018

Austin, Texas (USA): Digital transformation has been disrupting job functions and industries steadily for the last few years. For the maintenance and asset management space, this means connecting every aspect of the business with IoT products providing an explosion of data and analytics in its wake. How is the C-level of asset-intensive companies addressing this shift? What critical areas of focus are they investing in and where do they see opportunities for success?

For the 14th year, the annual SAP-Centric EAM research project took the conference team across North America in a series of focus groups. After meeting with over 100 professionals who operate in maintenance, reliability and asset management, these top five themes were uncovered as the most impactful in 2018. Familiar topics–master data, planning & scheduling–are still top of mind and perhaps even more essential as maintenance continues to innovate into a digital business function.

Master Data

As technology continues to evolve, the quality of an organization’s master data becomes even more integral to its success. Maintenance departments are receiving an increased amount of pressure to run efficient plants and must rely on data to help optimize costs. However, most struggle to trust their master data which often contains manual data entry errors and inaccurate records. Organizations are ultimately looking to create a corporate culture of accountability around master data standards and integrity so that data can be a reliable and strategic tool for the business.

Planning & Scheduling

It comes as no surprise why planning & scheduling continues to be a hot topic for maintenance and asset management professionals. Effective and efficient planning & scheduling can improve a company’s ROI and help maximize productivity. Hence, why it is more critical now than ever for organizations to develop a clear preventative maintenance plan to drive successful planning & scheduling.


Whether it be in our personal lives or in the workplace, mobility is central to the way we operate. In 2018, CIO’s are reevaluating how they use mobility and are investigating solutions to incorporate into their overall technology strategy. Maintenance and asset management professionals are also challenged with how information is communicated beyond the plant, and how this impacts their system, user experience and data.

User Experience

User Experience (UX) was quickly identified as one of the top issues. CIO’s are seeking ways to improve productivity by creating an intuitive user experience while successfully managing the change in process. Organizations are operating in an ever-changing technology landscape and need to gain fast user adoption while implementing robust training programs. New technologies in this area are fundamentally changing the user’s interaction with systems and facilitating collaboration across asset owners.

Internet of Things (IoT) & Predictive Maintenance

The ever-increasing amount of highly actionable data from assets, machines, mobile workers and operational processes creates a new opportunity for the world of asset management. IoT is causing a shift in maintenance from tactical execution and processing work orders towards asset analytics and predictive maintenance. Many organizations are already using sensor data for operations, however, this data isn’t always feeding into their asset management systems. The focus on improving the direct connection between asset sensors and the maintenance organization is a key focus for CIO’s of asset-intensive organizations in 2018.

Visit to download the complete research report providing a comprehensive look at the asset management trends and topics that emerged. These topics will be the framework for the content presented at the 2018 SAP-Centric EAM conference.

Produced by Eventful Conferences in collaboration with ASUG (Americas’ SAP User Group) and SAP, SAP-Centric EAM will take place March 26-28, 2018 at the Hyatt Regency in Austin, Texas. Register for SAP-Centric EAM with promo code CIOReview18 to save up to $600. Visit for more information.

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