TopBox Collaborates With OrecX to Push Customer Analytics into the Masses

By CIOReview | Wednesday, March 9, 2016

FREMONT, CA: TopBox, makers of cloud-based customer analytics software has decided to collaborate with OrecX, the world leader in open source call recording applications for call centers, enterprises and communication service providers. This merger was announced on 2nd of March, 2016. TopBox will sell OrecX along with its own solutions to offer affordable, intuitive customer analytics to companies.

“OrecX is thrilled to add TopBox to our strategic technology partner ecosystem,” said Steve Kaiser, CEO, OrecX. “TopBox’s innovative root cause analytics and quality management application helps organizations answer the question—Why did that call happen?—using an intuitive and easy to deploy cloud-based format. Now companies of any size or industry can deploy a world-class analytics solution at a fraction of the cost and complexity of existing solutions.”

Chris Tranquill, CEO, TopBox stated, “We are excited to work with OrecX to bring our combined solution to market. OrecX has an outstanding recording application, as is evident by its huge, global customer base. Clients love OrecX’s affordability and it integrates perfectly with our software. Our solution puts a much needed emphasis on root cause identification, enabling our clients to fix the issues that drive customer contacts.  OrecX’s high quality recordings enable a level of transcription accuracy that enhances our analytic output. Together, we can offer a very affordable, effective recording and analytics solution.”

Founded and established by contact center veterans, TopBox was formed to deliver intuitive, affordable, effective tools that can be used to identify customer-impacting issues that occur throughout an institution and result in customer contacts. The cloud-based TopBox application uses an innovative methodology that contextualizes customer interactions and provides industry leading root cause analysis capabilities.

OrecX’s award-winning call recording software is powered by an open, scalable and extensible design that meets the diverse requirements of call centers, VoIP communication providers, large enterprises, and small business at a fraction of the cost and complexity of proprietary closed-end solutions.