TopBox Partners with OrecX to Offer Customer Analytics

By CIOReview | Wednesday, March 9, 2016

FREMONT, CA: TopBox, a provider of cloud-based analytics software, announced a partnership with OrecX, one of the leaders in open source call recording for call centers, enterprises and communication service providers, to proffer affordable, intuitive customer analytics to organizations.

Founded by contact center veterans, TopBox was formed to deliver affordable and effective tools to identify the issues impacting customers throughout an organization and resulting in customer contacts. The cloud-based TopBox application uses an innovative methodology that contextualizes customer interactions and provides industry-leading root cause analysis capabilities.

OrecX, an award-winning call recording software, is powered by a scalable, extensible and open design at a cost efficient rate, to meet the diverse requirements of call centers, VoIP communication providers, large enterprises and small businesses alike. OrecX's open recording architecture promotes enhancements with third party voice analytics and workforce optimization solutions, further extending the value of the software for partners and clients.

“OrecX is thrilled to add TopBox to our strategic technology partner ecosystem,” says Steve Kaiser, CEO, OrecX. TopBox's innovative root cause analytics and quality management application helps organizations to deploy a world-class analytics solution at a fraction of the cost and complexity of existing solutions.

Chris Tranquill, CEO of TopBox, stated, “We're excited to work with OrecX to bring our combined solution to market. OrecX has an outstanding recording application, as evidenced by its huge, global customer base. Clients love OrecX's affordability and it integrates perfectly with our software. Our solution puts a much-needed emphasis on root cause identification, enabling our clients to fix the issues that drive customer contacts. OrecX's high quality recordings enable a level of transcription accuracy that enhances our analytic output. Together, we can offer a very affordable, effective recording and analytics solution.”