UC Features gets more Enhanced; Thanks to new Functionalities of NetSapiens SNAPsolution

By CIOReview | Thursday, September 3, 2015

SAN DIEGO, CA: NetSapiens released the all new SNAPsolution with special features, enhancements, and SNAPped In Services for its service provider clients. Being a dedicated VoIP and Unified Communication software solution provider; it specializes in developing future-proof technology for service providers of varied sizes and business models.

Access for SNAPsolution features under the Universal Session Licensing agreement is given to the clients here, which inturn enables the service providers to have access of all the features. It lets them pay only on concurrent call basis instead of paying “per seat” or “per feature” for obtaining those features.

The software package avails the technology for first deployment of WebRTC enabled browser based real time communications. It has also introduced new SNAPped-In-Services which are third party applications fully integrated into the solution for enabling greater functionality. 

The product comes with a host of new features that includes video conferencing, chat, file transfer, and screen share that are directly integrated into the user’s current suite of portals. It controls the traffic from the WebRTC applications and integrates them into the CDR records and call center statistics that are already native to the SNAPsolution portal, creating a seamless experience between WebRTC, VoIP and traditional telephony.

End users are provided with advanced communications capabilities with two key enhancements to recording and call center services. It brings in improvements in call recordings by developing packet handling and the ability to search multiple recording modules. Recording quotas are set at the domain level based on multiple, highly customizable criteria. The solution also redefines call center services by including details and settings that were directly requested by current clients, by including easy login and logout of individual queues, more granular reports, and queue prioritization for agents logged in to multiple queues.