CIOREVIEW >> Contact Center >>

Unique Virtual Contact Centre Solutions

By CIOReview | Thursday, May 5, 2016
Mike Burkland, CEO, Five9

Mike Burkland, CEO, Five9

SAN RAMON, CA: Contact centers of all sizes and types are moving their business to the “cloud.” As today’s customers demand faster service, knowledgeable agents, and a variety of ways to communicate, contact centers are offering unique ways to contain costs while maintaining successful customer experience by migrating to cloud. Five9, a cloud contact center software provider is bringing the power of cloud to thousands of customers and facilitating more than three billion customer interactions annually.

Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud. Five9 offers end-to-end solutions that are required to bond customers to the agents in the category they choose, on phone, web or mobile applications. “Five9 deploys, integrates, and upgrades the ongoing customizations of services and Sales Cloud applications for the customers to make their client interactions as valuable as possible,” says Mike Burkland, CEO, Five9.

Five9’s virtual call centre services provide reliability, adjustable APIs for successful implementation in CRM (Customer Relationship Management) and offers quick deployment.  It is also easy to use, affordable, secure and quick. On the other hand, Five9 also offers Workforce Management (WFM) service to handle the performance of the agents and control the present consumer concerns. The company’s CTI combined with the Five9 solution puts forward fine performance experience. Recently, a renowned health care service provider in the U.S. has chosen the Five9 Virtual Contact Center to support on-demand healthcare from a network of more than 3,000 board-certified, state-licensed physicians.

“We are pleased to provide our customers with one of the industry’s most reliable, flexible, cloud solution that easily integrates with existing technologies. Reliability, security, and data protection are incredibly important to us and our customers, which is why we are transparent about our availability, security and data protection practices on the Five9 TRUST site,” asserts Burkland.