Updox Introduces New Patient and Provider Connectivity Solutions for Greenway Prime Suite and Intergy at ENGAGE15

By CIOReview | Tuesday, September 29, 2015
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DUBLIN, OH: Updox, a provider of physician connectivity and CRM solutions for health care and a sponsor at ENGAGE15, the premier educational and networking event attended by nearly 2,500 Greenway Health customers, partners and staff, announced five solutions now available for both Greenway Prime Suite and Intergy clients.

Updox delivers Direct secure email for the Greenway Prime Suite integrated electronic health record (EHR) and practice management solution. During ENGAGE15, Updox showcased new integrated solutions for the Greenway Intergy EHR-based platform. The solutions add to Updox's suite of provider-to-provider, and provider-to-patient communications solutions available through the Greenway Marketplace. Instead of practices needing to piecemeal solutions from different vendors to meet their needs for interacting with patients and other providers, they can now select from within the Updox interface to ensure a faster, easier implementation for their practice and more unified service from a single partner. New Updox solutions are:

Patient Portal- Easy to implement and cost-effective patient portal option which will enable messaging, forms and delivery of clinical documents. Updox Patient Portal is a great alternative for practices needing a quick, easy-to-use portal to start engaging patients.

Appointment Reminders – A customizable reminder application that supports text, phone and email reminders that even allows patients to confirm, change or cancel appointments. With Updox Appointment Reminders, message replies go right back into the same interface where all other communications happens in Updox.

Electronic Faxing – Stop the paper! The Updox integrated paperless solution that is so successful for Prime Suite is now available for Intergy. It allows practices to collect, review, sign, edit and route faxes in a browser or via their phone and send directly into the chart.

Patient Surveys – No more paper surveys! Updox Patient Surveys can be fully customized and automatically triggered from within the EHR to gather valuable patient feedback at a lower cost.

Direct Secure Email – The industry's preferred method of sharing HIPAA-protect health information (PHI), Updox Direct email is now available for physicians to use as their own secure email, in addition to an existing EHR Direct address.

 “Once practices become proficient at using the Updox interface to manage their communications, it just makes sense to give them more options for communicating with patients and partners, such as appointment reminders, customizable patient surveys and even a patient portal. Our service means practices don't have to go to multiple apps from numerous providers with various contracts," says Michael Morgan, CEO, Updox.

Updox brings full-scale customer relationship management (CRM) capabilities to health care practices so they benefit through lower costs, improved patient satisfaction and enhanced referral relationships.

Updox connects all of the components within health care – physicians, patients, payers and partners – with the goal of driving improved outcomes through more efficient communications and better care coordination.