Verint and Vidyo Collaborates to Bring Greater Insight into Customer Interactions through Video Calls

By CIOReview | Friday, September 25, 2015

MELVILLE, NY: Verint Systems, a provider of Actionable Intelligence joins alliance with Vidyo, a provider of affordable cloud-based visual communication technology, to introduce video to today’s customer engagement centers. By combining VidyoWorks platform with Verint’s Engagement Management and voice recording solutions, businesses will be able to integrate video calls for getting better insight into customer interactions.

The two platforms by coming together enables video interactions between customers and service employees. The Verint solution is built to offer consistent, complete and contextual service capabilities for authentic omnichannel customer engagements while VidyoWorks platform is a software-based video collaboration solution that can be easily integrated into an organization’s infrastructure, applications and workflows.

Verint’s engagement management solution brings together the advantages of knowledge-based interaction support and escalating customer engagement with video interactions.

“The emergence of video capabilities in the contact center translates into new and exciting ways to engage customers. We are delighted to collaborate with Vidyo to offer our mutual customers secure, reliable solutions designed to enhance service delivery, create new up- and cross-sell opportunities, and increase agent and operational productivity,” says Nancy Treaster, Senior Vice President and General Manager, Strategic Operations, Verint Enterprise Intelligence Solutions

Verint’s voice recording software provide full-time and compliance recording backing contact centers to boost operational effectiveness reduce liability and comply with industry guidelines,.  The VidyoWorks solution delivers a consistent HD quality video communication across consumer devices over the Internet and 3G/4G/LTE mobile networks. The unification of both solution assures to extend further enhanced enterprise performance with a better overall customer experience.

“Integration of Vidyo with Verint’s market-leading technology helps minimize barriers to adoption of video-enabled customer engagement centers by making deployment easier, faster and more affordable,” comments Eran Westman, CEO, Vidyo.