Verint New Alignment on Customer Engagement Optimization Evolves Customer Interactions

By CIOReview | Friday, March 11, 2016
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MELVILLE, NY: Verint Systems has successfully partnered with one of the reputed insurance company of United States. The company name has been kept under the wrap and anonymous. It will leverage on Verint’s workforce Management solutions including the Quality Management Software (QM) to upgrade its business operations by expanding on the customer relationships. Verint solution will extend them with seamless support to stand up against business challenges and offer a single-vendor platform where the company will be able to attend their return of investment.

The solution will help the organization to expand its insurance plans effectively with better customer engagement across the organizations markets. Its customer engagement optimization solutions have been acclaimed by several industries for creating long-term relationships with other organizations and customers. “We’re honored to be recognized by CRM and the analyst community for our customer engagement optimization solutions and functionality. Verint remains focused on delivering solutions that support organizations’ efforts to deliver seamless, personalized and contextual experiences across channels to heighten customer and employee engagement,” says Nancy Treaster, Senior Vice President and General Manager, Verint Enterprise Intelligence Solutions.

Verint demonstrates itself as a global provider of Actionable Intelligence solutions that empowers organization’s business growths by capturing large amounts of information from numerous data types and sources.Its solutions and value-added services are reliable and cost-effective, which can be used across all sizes of industries. The services and solutions offered by the company addresses their three crucial challenges such as Customer Engagement Optimization; Security Intelligence; and Fraud, Risk and Compliance.  

Verint Systems’ QM software backed by Customer Engagement Optimization services supports call centers, and contact centers to evolve their old traditional quality monitoring and rapid call sampling procedures. It includes all necessary elements of a customer interaction such as quality assurances, single screen, screen data, email, Web chat sessions, and also calls types identifications, scorecards and training programs to develop and extend employees skills. It allows organization to attract and engage with more customers by improving their previous experiences as well. The software allows companies to efficiently evaluate large numbers of interactions across team. It enables organizations to flexibly design their evaluation forms and execute the forms accordingly for specific interaction types.