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What are the Trends ITSM is Following to Increase Productivity

By CIOReview | Wednesday, August 5, 2020

There are new ITSM technologies being introduced that will increase the productivity of the companies and offer employee satisfaction.

FREMONT, CA: The IT service management (ITSM) plays a crucial role by helping the businesses to make use of technologies so that they enhance their entire performance. Nowadays, digital transformation creating a lot of buzz due to the opportunities that have been developed by it. Moreover, other technologies like artificial intelligence (AI), continuous adoption of cloud, and edge computing have also dominated the ITSM trends in the past few years. 

In the IT service delivery and support department, a lot of transformation is going on, as they are shifting their dynamics of conducting business. Some of the changes are related to the technologies utilized for delivering the necessary IT and business IT. Here are some of the trends that the ITSM will follow in the year 2020. 

The focus from technology to people

In the year 2020, digital trends will maintain its same primary technologies as the base of the digital transformation. But it will also introduce new technologies in the market that will help the people to reach a new level of innovation. Moreover, the year 2020 can be described with the notion of people-centric smart spaces, and it will have a positive impact on the people and their workspace. This year ITSM will offer more value to the human context. 


It has been a long time that automation is a part of the corporate IT and business environment. It has benefitted not only the businesses but also the employees working there. Hyper-automation has enhanced the safety of the workspace and increased productivity, particularly in sectors like manufacturing. 

AI adoption

AI has played a massive role in the ITSM and IT operations. The technology has made sure to increase the effectiveness by offering better functions and easy to use devices. AI will also play a huge part in customer support to get accurate answers to their queries. It has offered chatbots, AI-based data analysis, and intelligent automation. 

Improved employee enablement

The new technologies will also help to increase the efficiency and productivity of the employees. And, according to research, the employees are more satisfied if they are productive. Therefore, technology can create a better situation for both the parties, the productivity of the company will increase, and the employees will also be satisfied. 

See also: Top Digital Transformation Solution Companies