What Challenges Can Big Data Bring to Retailers?
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What Challenges Can Big Data Bring to Retailers?

By CIOReview | Monday, June 7, 2021

Suppose a retailer wants to collect customer data on a wide scale. In that case, it must first establish trust, which it can achieve by offering special incentives to customers in exchange for their data (for example, a discount coupon).

FREMONT, CA: Retailers have traditionally utilized data to get insight into their markets and assist them in making key decisions. The utilization of big data, on the other hand, has only become widespread in the last decade or so. This expansion has been especially noticeable among online shopping behemoths, who can readily collect massive amounts of data for later analysis and have utilized it to dominate the industry.

Big data can bring about major challenges for retailers. When working with massive data sets in a retail context, there are a few things to keep in mind.

Following Data Protection Laws and Standards

There is a growing effort to safeguard customers' right to privacy. The recent introduction of numerous laws exemplifies this. Retailers are finding it more difficult to comply with all of the laws and regulations as they get more complex. As a result, any endeavor by retailers to collect analytical data should be done in strict compliance with the law. Apart from the legal requirements, there's also the issue of properly handling data to prevent it from being shared with third parties. This could include things like keeping it safe, establishing a solid company policy, and providing employee training on data handling, among other things.

Building Enough Trust from Customers

Suppose a retailer wants to collect customer data on a wide scale. In that case, it must first establish trust, which it can achieve by offering special incentives to customers in exchange for their data (for example, a discount coupon). Effective branding and advertising are a part of this process, as they assist customers in developing a relationship with the company. Other critical aspects include securely preserving data, never misusing it, and being upfront with clients about what will be collected.

Using Cutting-Edge Technology

Big data analytics relies heavily on technology. Modern technologies such as machine learning and artificial intelligence have a significant impact on the effectiveness of analytics results; therefore, progress is always being made. Retailers must stay up with the continual march of technology to acquire more precise insights from big data, which can be tricky without the correct help and investment.

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