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Yamaha UC Collaborates With Sharp Electronics for Remote Concierge Station Solution

By CIOReview | Monday, August 10, 2020

Remote interaction system features a sharp display paired with Yamaha's CS-700 video soundbar, providing contactless, safe customer service with the best audio and video quality.

FREMONT, CA: Yamaha Unified Communications and Sharp Business Systems, which is the direct B2B sales channel of Sharp Electronics Corporation, provides hospitality, education, enterprise, health care, and government industries with a safe and healthy way to interact with the customers and guests in any lobby or a front desk environment. The Remote Concierge Station solution gathers together Sharp's 40-inch or 50-inch flatscreen and Yamaha's CS-700 Video Sound Bar in a sleek, mobile stand to allow organizations to staff key locations without having an employee on-site to provide high-quality customer service and reception response.

"COVID-19 has highlighted the need for solutions that help public-facing staff have meaningful interaction with customers, patrons, and guests while maintaining social distance," says Meghan Kennelly, director of global marketing and communications Yamaha Unified Communications. "The Remote Concierge Station is perfectly suited to meet this new need. Our CS-700 collaboration system has been used for years by businesses all over the world to help users drive professional-quality remote meetings. Now staff will have peace of mind while ensuring that they will be able to see and hear customers just as clearly as if they were talking to them face to face — but they can be safely working from home, in the next room, or even across the country."

With the companies returning to a new normal, the solution is a sufficient answer to protecting the front-desk employees as they communicate with the public. Featuring Sharp's brilliant, large-format professional display and Yamaha's CS-700 Video Sound Bar, the Remote Concierge Station offers the next best thing to face-to-face human interaction. The Video Sound Bar is a comprehensive, robust solution that makes natural-sounding audio and high-quality video collaboration possible. It showcases an adaptive beamforming microphone array for perfectly captured conversation; four Yamaha speaker elements to provide the highest degree of audio intelligibility; and a wide-angle HD camera that captures guests and the room in precise detail. This enables the reception staff to monitor room activity and greet the users as they approach.

Designed for flexibility and seamless use, the station connects to a UC platform through a single USB. The sleek unit eradicates the inherent inefficiencies of operating disparate video and audio while keeping lobbies, waiting rooms, and reception areas neat and welcoming. The CS-700's integrated network management system enables the IT staff to deploy rapidly and remotely manage each unit, which is ideal for organizations with multiple CS-700 units installed in the reception areas and meeting spaces.

The Remote Concierge Station comes mounted on a rolling cart that is UL-certified to avoid tipping, allowing organizations to move it for use as a mobile conference station safely. With the built-in flexibility system, it can also double as an immediate and long-term digital signage solution for a more significant ROI. For instance, it can be used to remind guests of any mask ordinances and the best practices. Also, as staff return to the office, it can continue to welcome the guests with check-in or company information. It additionally includes a Shuttle NC03 computer mounted on the back of the display, wireless keyboard, power strip, and remote control.