Zappix Releases Improved Visual IVR Authoring Platform

By CIOReview | Wednesday, March 4, 2015

BOSTON, MA: Zappix, Visual IVR technology provider announces the release of its improved Visual IVR authoring platform that enables non-technical users to build and publish their own omni-channel Visual IVR smartphone app.

The Zappix smartphone Visual IVR allows companies to improve customer service by making it easier to resolve a problem or complete a transaction without making a phone call. This results in reduced contact center costs while also increasing customer satisfaction and the Net Prompter Score.

 According to Gal Steinberg, Vice President of Marketing at Zappix, the new version of Zappix platform renders users the ability to author in minutes, with just a few clicks—a customized Visual IVR app. It’s thus not that easy for companies small or large to provide consumers with mobile, cloud-based, omni-channel customer service via smartphones.

“This is an exciting development for businesses that want to provide mobile customer service capabilities via smartphones and upgrade their current Voice-IVR Infrastructure to a Visual IVR SmartPhone app,”adds Gal.