NMA
Merchant Advocacy at its Best

The COVID-19 pandemic created a worldwide crisis requiring major pivoting as the world was put into quarantine. As a result, businesses were forced to make real-time business decisions on how to adapt and manage their limited resources while learning to navigate these uncharted waters. Las Vegas-based merchant advocacy group NMA has taken the initiative to step up and help their merchant businesses bounce back.

Since 2004, NMA has been delivering high-quality, customtailored solutions along with best-in-class customer service to its merchants. With the introduction of NMA’s zero percent processing program, their merchants are assured to put more money in their pockets and keep their focus on what is important to their business growth. “Over the past year and a half, the world was hit hard by the COVID-19 pandemic. Our goal is to help stimulate the economy. By offering zero percent processing, we are putting more money into our merchants’ bottom line so they can remain focused on their business growth instead of concerning themselves with unnecessary fees that are common in the industry,” says Ed Bowling, the CIO of NMA.

NMA members, as part of their membership package, get the help they need to gain PCI Certification as required by the card brands to store, process, and/or transmit cardholder information. The company also offers an annual Self-Assessment Questionnaire to determine if merchants are taking the proper precautions to safeguard their cardholder data. “We provide tech support, pre-chargeback mitigation, and monthly account optimization. Ultimately, our goal is to keep e-commerce and brick-and-mortar merchants alive and thriving,” adds Bowling.

Our goal is to keep e-commerce and brick-and-mortar merchants alive and thriving

Last year, NMA relocated its headquarters from Temecula to Las Vegas and opened a new office in Dallas housing their finance team. The company will leverage modern cloud technology to increase its resilience and scalability while maintaining its security-minded culture. “We are scaling up with an aggressive acquisition strategy and our team is more united than ever before. We remain dedicated to our mission of supporting and advocating for our merchants while growing our merchant base. In addition to strategic growth, all departments are expanding with company culture as a central focus,” informs Bowling. “We want every member of our team to feel like they are a part of something bigger because the hard work that they put in day-to-day is critical to our success and the success of our merchants.”

NMA takes pride in its ability to innovate and adapt and looks forward to rolling out some new and enhanced products, which will provide an even more complete and feature-rich offering. As a merchant advocacy group, NMA stays true to their mission and remains dedicated first and foremost to their merchants. The company always strives to advocate, educate, and support their merchants’ success. Whether it is a high-risk or low-risk, brickand- mortar, or e-commerce business, NMA will create the best processing experience for its customers.