NUSO has been recognized by CIOReview Magazine as the recipient of “Top 10 Collaboration Solution Companies - 2020,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Matt Siemens, CEO.

NUSO
An Innovative Approach to Enhance Collaboration

Matt Siemens, CEO

Businesses and organizations today need to scale-up their communication infrastructure to collaborate with internal and external stakeholders. A well-oiled communication system allows them to closely integrate business processes and workflows that increase efficiency and boost growth. Various organizations across industries are leveraging real-time collaboration solutions to interact through video-meetings, messaging, and content sharing. However, managing the complexity of the communication system with the traditional on-premise telephony system can be an arduous task. Higher setup costs, escalating maintenance, complex operation requirements and an extensive need for hardware on-site are problems looking for a solution. This is where NUSO takes center stage, with its sophisticated cloud-based communication solutions that enable organizations to seamlessly connect to their customers, vendors, and team members across multiple platforms. The company provides unified communications as a service (UCaaS), contact center as a service (CCaaS), collaboration software, Communication Platform as a Service (CPaaS), SIP Trunking, and various other solutions. “Our solutions help organizations to reduce complexity and expense while maximizing their communication capabilities,” remarks Matt Siemens, CEO, NUSO.

The company’s all-inclusive cloud-based solution, UCaaS offers Voice, Instant Messaging, Video, and Web Conferencing, Collaboration, and many other tools to drive the client’s business. Besides, the integrated CPaaS solution provides a slew of features such as SMS Texting, mass announcements, and others to streamline communications to enhance the customer experience. Additionally, the company integrates managed router and software-defined wide-area network (SD-WAN) in its solutions to improve quality for every call, chat and, collaboration session across the network.Tying all of these services together can be a challenge for some service providers, but NUSO also adopts a proprietary deep service orchestration approach that enables its clients to manage their communication infrastructure in a single integrated interface irrespective of their size.

“We offer our services through authorized channel partners exclusively,” states Siemens. The company partners with managed service providers and resellers to deliver its services to end customers that include small and medium scale enterprises (SMEs), government agencies, and many large businesses.

Our solutions help organizations to reduce complexities and expense while maximizing communication capabilities

The channel partners, being product and service experts, act as a trusted advisor for the clients. Other solution providers only offer support via email and chat with the client. NUSO customers get the benefit of both 24x7 access to live support from NUSO and the years of knowledge and understanding from their trusted advisor channel partner. The combination of the customizable platform of NUSO and the channel partners adds teeth to the overall communication solution for their clients, helping them achieve their business outcomes.

NUSO delivers services based on the requirement of its clients through its customer concierge department. All customer needs are not the same and NUSO configures each solution in concert with the partner and client together. Upon creating a customized plan, NUSO designs the solution to integrate with the client’s existing infrastructure. Subsequently, the company ensures that every aspect of communication, such as call queues, hunt groups, auto attendants, and collaboration licenses, are set appropriately to assist the business partners in accomplishing their goals.

NUSO also offers its services as a white label solution through the channel partners, allowing partners to deliver NUSO’s solutions as their own brand and expand their service offerings. A case in point is a traditional communication service provider in South Florida that leveraged NUSO’s UCaaS platform to enhance their product portfolio being sold to their clients. Managed Service Providers providing IT services are also taking advantage of the white label option to increase their service offerings beyond software and productivity into the lucrative communication space.

Currently, NUSO operates from the U.S. and Canada and is expecting to expand its services to Europe by the end of this year. “We continue to build on the success of our UCaaS services and expect big growth in our SD-WAN and CCaaS services in the next year,” remarks Siemens.

NUSO

NUSO joins Zoom Phone Provider Exchange as a Cloud Peering Partner

Wednesday, May 03, 2023

UNIVERSITY CITY, Mo: CIMCON Digital has joined Zoom’s Provider Exchange as a Cloud Peering Partner for Zoom Phone. Now, Zoom users can access the PSTN through NUSO’s carrier phone network.

Zoom Video Communications, Inc. is about connecting people. Enterprises choose Zoom for their state-of-the-art simplicity and scalability with robust security and privacy features. Zoom has redefined the future of hybrid work and emerging business models. Zoom Phone is a feature-rich cloud phone solution for businesses of all sizes. It’s simple to deploy and use on a mobile device, desktop, or desk phone.

“The Zoom and NUSO partnership makes a lot of sense, we’re able to pair Zoom’s cutting edge Cloud Phone System with NUSO’s unparalleled customer support and security to create a seamless and secure communication experience, empowering businesses to focus on growth and success without worrying about infrastructure and support," said Jason Gilligan Global Head of Business Development for Zoom Phone.

NUSO is a multi-national communications focused Software as a Service (SaaS) provider. NUSO delivers full stack solutions through authorized channel partners and regulated carriers. NUSO’s real-time service provisioning enables expedited and reliable customer experiences. Voice, Messaging (SMS) and complex communication and collaboration integrations are made possible using an “as a service” infrastructure.

“We are thrilled to announce our Cloud Peering Partnership with Zoom for Zoom Phone users. Integrating NUSO calling into the Zoom Phone application is incredibly exciting for our collective teams. We look forward to growing the NUSO and Zoom partnership through shared and successful mutual customers,” says Briana Sullivan, VP of Marketing.

Enabling NUSO’s voice calling via the Zoom Phone app also allows Zoom customers to enjoy the benefits of NUSO’s Carrier Network and NUSOflex.

NUSOflex extends the concept of cloud computing infrastructure to the PSTN environment and routes around local, inbound voice impairments in minutes. End users expect to always be connected and NUSO has made that operational “what if” a reality.

NUSO Enhances UK Offerings with Cloud Communications and Contact Centre as a Service Solutions

Friday, August 09, 2024

LONDON: NUSO, a leading provider of innovative cloud communications solutions, is pleased to announce the expansion of its acclaimed Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) solutions. Following the strategic acquisition of our London-based service provider in November 2023, NUSO is launching its award-winning Cloud Communications platform in the United Kingdom. This expansion reinforces NUSO's commitment to delivering advanced communications technology alongside personalised support at competitive prices to the UK market.

"We are thrilled to add to our portfolio of cloud communication and collaboration services in the UK market," said Matt Siemens, NUSO CEO. "Consulting with resellers, NUSO has tailored a unique offering to enhance both flexibility and commercial outcomes. This is the first of many steps to support and engage the growing UK business telecoms market."

NUSO's solutions stand out as a cost-effective Unified Communications (UC) service tailored to meet the specific needs of the UK marketplace. Designed for small and medium-sized businesses, NUSO offers voice, messaging, collaboration, mobility, and call recording features that enhance communication and drive operational efficiency.

The NUSO Unified Communications platform provides robust, enterprise-class solutions including:

• Advanced Calling Capabilities: The NUSO platform ensures seamless communication with sophisticated voice and video calling features, tailored for businesses of all sizes.

• Enhanced Contact Centre Features: CCaaS solutions equip businesses with comprehensive tools to manage customer interactions efficiently, boosting customer satisfaction and operational efficiency.

• Seamless Microsoft Teams™ Integration: NUSO services are fully integrated with Microsoft Teams, facilitating smooth collaboration and heightened productivity for businesses utilising the Office collaboration suite.

• Innovative UCaaS Capabilities: NUSO communications are engineered to be cost-effective and feature-rich, addressing the unique needs of small and medium-sized businesses. Key f

Top 10 Collaboration Solution Companies - 2020

Company
NUSO

Management
Matt Siemens, CEO

Description
NUSO delivers complex cloud communication solutions in real-time through authorized channel partners serving the small to medium business (SMB) and enterprise markets. Natively developed real-world business communication tools seamlessly connect you to your customers, vendors, and team members across all platforms including desktop, desk phone, and mobile devices.We simplify Unified Communications and Contact Center solutions with phone, text, chat, and collaboration, so you never miss an opportunity. Other providers take weeks to deploy what NUSO can satisfy in minutes

NUSO An Innovative Approach to Enhance Collaboration