OnSolve has been recognized by CIOReview Magazine as the recipient of “Top 20 Public Sector Solution Companies - 2017,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Ann Pickren, President.

OnSolve
Public Safety through Geo-Targeted Alerts

Ann Pickren, President

Threats and emergencies in the form of a bomb scare at a public facility, life-threatening weather events or even outbreaks of contagious diseases, have increased in number and complexity. In order to mitigate the impact of threats on the public, governments— federal, state, local—are required to quickly notify and communicate with citizens, across many platforms, devices and channels including voice, email, messaging or social media.

At the forefront of enabling seamless communication between citizens and governments is OnSolve, a pioneer in offering cloud-based communication and collaboration tools for quick delivery of critical notifications and alerts to citizens.

OnSolve’s solution portfolio is comprised of CodeRED, MIR3, TelAlert, Send Word Now and SmartNotice, all of which are built specifically for the secure exchange of critical information. All the products have certain common functions such as bidirectional communication that allows citizens to respond to the alerts sent by public sector organizations (PSOs). As government agencies seek to reinforce public safety, resolving incidents affecting citizens in the shortest time, becomes imperative. OnSolve automates the issuance of notifications or alerts according to pre-defined rules such as targeting residents in a specific geographical area, ranging from a block to a mile radius or an entire county. OnSolve’s geo-targeting capabilities are invaluable for providing emergency response to citizens of a particular area affected by a threat such as storm.

Although OnSolve has four core products in its product portfolio, the ones most germane to the public sector are CodeRED and MIR3. “CodeRED, is a SaaS solution available 24/7/365 allowing PSOs to maximize their outreach to the public through geo-targeted, time-sensitive and high-speed notifications,” mentions Ann Pickren, President, OnSolve. Using CodeRED’s feature-rich interface, notifications can be delivered through multiple modes such as voice, text, email, RSS feeds, IPAWS, social media, and desktop pop-ups; push notifications can also be sent to public on the CodeRED Mobile Alert App. MIR3 is another mass-notification and business continuity solution from OnSolve optimized for large enterprise and federal agencies managing events like disaster recovery efforts.

CodeRED is a SaaS solution available 24/7/365 allowing PSOs to maximize their outreach to the public through geo-targeted, time sensitive, and high-speed notifications

MIR3’s speed and flexibility ensure that contact groups of all sizes with members spread across the world receive and respond to multi-modal alerts from the PSOs. Government organizations can use the MIR3 DataSync solution to pull information from various contact databases, providing access to latest contact information for sending out alerts and responding to them in a variety of ways.

OnSolve’s product portfolio has struck a chord with several organizations involved in public safety and law enforcement. The CodeRED product has played a pivotal role in several instances where mass-notifications saved lives and property. For instance, during the Boston Marathon bombing in 2013, CodeRED delivered over 230,000 alerts with area-specific public safety instructions. In 2016, when a boy was reported to be missing in a wooded area of Carver in MA, the police department alerted the residents of the incident. The Sheriff’s department also issued alerts to the public seeking their cooperation in uniting the boy with his parents. Finally, the boy was found and returned safely to his family. Later in 2016, when a bush fire broke out in Yarnell, Arizona issued a CodeRED notification for the safe evacuation of the entire town.

“CodeRED has been battle-tested and is relied upon by thousands of clients across the U.S., including over 15 statewide implementations, to deliver their critical communications,” states Ann, with justifiable pride. With its client base growing faster, OnSolve is all set to play a major role in assisting the government at various levels to ensure public safety.

OnSolve

OnSolve Deepens Commitment to Innovation with New Technology Office in India

Thursday, August 24, 2023

Company creates 100 jobs in Bengaluru, accelerating the advancement of the OnSolve Platform

ALPHARETTA - OnSolve®, announced the opening of a new technology office in Bengaluru, India. The news marks an important milestone in the company's growth and innovation strategy, reinforcing its commitment to advancing OnSolve's AI-powered platform. The Bengaluru office creates more than 100 engineering jobs across core product operations teams, including AI and machine learning development, database management, technical support and security operations.

"Expanding our tech presence to India underscores our dedication to innovation and commitment to solving the most complex issues for our customers," said Mark Herrington, CEO, OnSolve. "As we remain focused on protecting communities and unlocking operational agility for organizations, our team in this region and the work they are focused on will be essential to transforming how the world mitigates and responds to physical threats."

Bengaluru was chosen as the site for OnSolve's innovation center because of its dynamic technology ecosystem and highly skilled talent reservoir. Through the establishment of a presence in this flourishing hub, OnSolve intends to harness the abundant resources and indigenous proficiency of the area to enhance the OnSolve Platform and reinforce its competitive stance within the industry.

"We are excited to expand our innovation efforts to India and create high-tech jobs in Bengaluru," said Ranjith Keloth, Managing Director, India, OnSolve. "There is immense potential for OnSolve to advance the OnSolve Platform within this dynamic technology ecosystem. As we focus on keeping OnSolve competitive, we are committed to fostering a culture of innovation and upskilling the talent in this region."

OnSolve has considerably expanded its leadership position and reputation in the realm of AI and machine learning capabilities. The company recently unveiled Risk Insights, a solution that grants security and business continuity leaders access to historical data on physical threats, acquired through AI technology. This empowers them to make well-informed business choices regarding potential risks. Moreover, OnSolve has entered into a partnership with Babel Street, a data-to-knowledge firm, in order to furnish customers with AI-driven risk intelligence across multiple languages and event categories, surpassing offerings from other providers in the critical event management field. In the present year, OnSolve achieved distinction by winning the Best AI-based Solution for Event Management award through the AI Breakthrough Awards program, an initiative that acknowledges the most groundbreaking companies and technologies in today's AI industry.

OnSolve® Partners With Public Safety Experts to Release First-Ever Guide to Help Agencies Close the Preparedness Gap

Tuesday, April 30, 2024

Comprehensive Best Practices Collection Designed to Help Emergency Managers Strengthen Confidence and Act Faster When Every Second Counts

ALPHARETTA - OnSolve, announced the release of the first-ever guide designed to help public safety officials send Integrated Public Alert and Warning System (IPAWS) alerts with greater confidence during high-stress emergency situations.

OnSolve has developed a new resource, entitled In Control: A Guide to Navigating Emergency Alerting With Authority and Precision. The guide focuses on how public safety officials can build their competence and confidence when it comes to sending alerts through IPAWS, from the Federal Emergency Management Agency's (FEMA) national system for local alerting. This is one of the most powerful communications networks to help federal, state, local, tribal and territorial public safety agencies keep communities informed and safe, and agencies need software like OnSolve CodeRED® to use it.

Physical threats continue to increase in frequency and cost, with 100 percent of U.S. government leaders saying their agency experienced a physical threat in the last 24 months, according to the 2024 OnSolve Global Risk Impact Report. However, a preparedness gap exists when it comes to planning and responding to such threats. Thirty-seven percent of state and local leaders say limited upskilling or training creates the biggest gap and challenge in their agency's planning, response and recovery program.

To help close this gap in agencies' ability to communicate critical information to the communities they serve at no cost to the government community, OnSolve developed this new guide in collaboration with Peter Gaynor, Vice President, Resilience and Disaster Recovery, Hill International, and former FEMA Administrator, and Eddie Bertola, founder of Bertola Advisory Services and an emergency alerting subject matter expert.

"IPAWS plays a crucial role in effective emergency response at both the state and local levels," said Mark Herrington, CEO, OnSolve. "We've been working closely with Peter Gaynor and Eddie Bertola for quite some time now. This guide documents their insight and expertise around IPAWS and the entire emergency alerting process. It's a valuable asset that will help public safety officials do their jobs more effectively and efficiently – and save more lives during an emergency."

Despite the vital role of IPAWS, there are a growing number of instances in which lifesaving emergency alerts are sent out too late or not at all. Gaynor and Bertola cite three key reasons that emergency managers hesitate: Fear, lack of training and a lack of confidence in pressing the send button on an IPAWS alert.

"We've come a long way in building a technologically reliable national alert and warning system," said Gaynor. "However, we have failed in the soft skills needed to ensure those charged with pushing the 'send message' button have the appropriate level of confidence that their action will result in a positive outcome."

The guide includes tips, tools and tactics designed to build confidence. Information is divided into mission critical and continuing education sections for easy navigation, and covers:

• Expert advice on how to build an effective emergency alerting program

• Best practices for training, education and message creation

• A concise checklist to guide agencies through all aspects of emergency alerting

"This resource gives public safety agencies something they've never had before: A collection of the knowledge, tools and training they need to continuously and incrementally increase their team's competence in the process and technology of emergency alerting," Bertola said. "In an emergency situation, it's often the easy things that get overlooked and quickly become a problem. But with attention and practice, emergency managers can shift their mindset and fear inaction rather than mistakes. When the time comes, they can answer the call to save lives without hesitation."

Top 20 Public Sector Solution Companies - 2017

Company
OnSolve

Management
Ann Pickren, President

Description
A leading provider of SaaS-based critical communication solutions for enterprise, SMB, and government customers across the world

OnSolve Public Safety through Geo-Targeted Alerts