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Randy Marcotte, Co-Founder & CEO
“Efficiency” and “Effectiveness” serve as the guiding principles at PVC for serving customers whom Marcotte considers the “captains of the ship.” He asserts that the PVC team believes in listening to the customers as they know their requirements best. After learning about the problems faced by customers, Marcotte also mentions that PVC makes them understand “where they are in their path to meet their needs and not just tell them what they need.” Following this, an appropriate conferencing solution and the potential benefits they could bring are evaluated and suggested to the customer. A consensus between the two parties helps in reaching the service level agreements (SLAs) faster. If clients require services that PVC cannot offer, the company brings its network of partners onboard. Once there is clarity on what has to be achieved, PVC’s team moves quickly without compromising on the project objectives or negatively impacting the quality, by constantly balancing the achievement of customers’ requirements and the customer-specified timelines. Adequate care is taken to ensure a low TCO and high ROI. “It is not how customers fit into what we do, but about how we fit into their needs,” states Marcotte.
We deliver the PERFECT video conferencing
After deploying the video conferencing solution for the customers, PVC checks the infrastructure at the clients’ site periodically to review the performance. To support its clientele better, the company has provided self-service tools through which customers can raise tickets regarding their problems, which PVC would attend to. The acing quality of services and solutions offered by PVC helped a Southern California-based manufacturer having six regional offices in the U.S. The executive leaders in the regional offices were frequent travelers shuttling between the headquarters and their home-bases to review performance metrics, which resulted in productivity and expenditure lost to long travel durations. When attempts to carry out the activities online using simple USB cameras yielded poor audio quality, PVC was brought on board. They deployed their partner Lifesize’s cloud-based conference solution, empowering the client with auto-updates on all devices, a unified directory, and above all, best quality of audio and video. Although deployed to minimize travel, the conferencing solution brought additional benefits helping the customer perform activities like sales, training, and recruitment more effectively.
Forging ahead, PVC is gearing up to launch a website to enable customers to examine the various conferencing products with ease. Free demos and user assessments are also planned to be offered to help customers decide their internal use cases and needs to ensure higher adoption level and satisfaction. “We can help our customers see and predict the outcomes of using our products. That drives the adoption of the right technology and eventually, ‘adaption’ - the process of adapting to change in the organization and adoption of the technology to benefit the business,” concludes Marcotte.
AV Vendor Selection and Product Choices
Monday, January 08, 2024
Perfect Video Conferencing Welcome to my blog post! I’m Rich De Brino, COO of DCS Global, overseeing our Operations team, a group well-versed in this field. I'm excited to share my extensive AV and collaboration services experience. Throughout my career, I've collaborated closely with clients, crafting innovative solutions tailored to their needs. Whether starting from scratch or rectifying suboptimal approaches, my focus has always been on delivering exceptional results.
In this blog, I aim to shed light on common benchmarks and pitfalls I've encountered in my journey. Leveraging my expertise, I'll discuss industry challenges and offer insights to navigate them effectively.
AV solutions hold transformative potential, from cutting-edge systems improving communication to immersive tech revolutionizing training. Yet, a lack of best practice awareness has limited their potential. My goal with this blog is to provide knowledge to make informed decisions and avoid pitfalls.
Collaboration services are now integral to work environments, especially with remote work's rise. They bridge gaps, boost productivity, and foster innovation. But I've seen organizations struggle with solutions alignment. I'll explore considerations for selecting and optimizing these services in the blog.
I'm thrilled to dive into this review with you, exploring AV and collaboration services. Together, we'll uncover insights empowering informed decisions. Stay tuned for upcoming posts diving into industry trends, practical tips, and inspiring innovation.
To align this journey, consider planning three phases:
1. Choosing a Vendor (or AV Partner): Evaluate experience, reputation, pricing, and customer service. Multiple quotes aid in finding the best value.
2. Choosing a Room Type: The landscape has changed with standardized room kits. Platforms like Microsoft Teams and Zoom offer cost-effective solutions. Seek guidance from an AV vendor to select the best fit or consider a custom solution.
3. BYOD Component: Ensure flexibility in your solution with a Bring Your Own Device aspect.
These steps will help pave the way for an informed decision-making process tailored to your specific needs.
Company
Perfect Video Conferencing
Management
Randy Marcotte, Co-Founder & CEO
Description
Designs AV solutions that help customers leverage the full potential of video and audio conferencing communications
