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Ari Rabban, CEOThe AI-based company offers a business phone service that allows customers to make, receive, and manage calls and text messages on their mobile devices and desktop. Its customizable features include audio and video conferencing, call forwarding, and virtual toll-free numbers, which can be tailored to fit a company’s needs.
“Conversational AI is still in its early stages and geared toward larger organizations. We are bringing a straightforward, simple, easy-to-implement, and cost-effective solution called the Intelligent Answer Bot for businesses by continuing to innovate and add more capabilities to a regular business phone,” says Ari Rabban, CEO of Phone.com.
Many individuals handle their personal life and business on one device, which can slow down productivity and increase spam calls. Phone.com’s AI-powered Intelligent Answer Bot gives customers a separate persona by equipping them with a different phone number and SMS inbox. This way, customers can route their callers, allowing them to keep their work and personal life separate on the same device. The Intelligent Answer Bot enables them to manage spam and separate it from real business calls with a voice-enabled AI bot that can direct callers to the right target and alert the user about them. With this solution, companies don’t need receptionists to handle and direct calls.
“When customers call a business, they either get a voice message that goes unanswered or a menu where they have to press numbers on their phone, which can get distracting. We are changing that paradigm with our conversational AI so every call is answered by a robot with a scripted response, routing the call to whoever is best-suited to answer it,” states Brent Barbara, chief customer officer of Phone.com.
As the technology owner, Phone.com can easily manage the product and deliver the best user experience.
It offers 24/7 live customer support, resolving any challenges customers might encounter. These values and services have provided over 50,000 businesses with comprehensive, flexible, and reliable cloud-based communication and collaboration solutions coupled with experienced executive leadership and forward-thinking strategic planning.
These values and services helped a family-owned pool service company in northern California when they had a hard time responding to every customer with their cell phones being occupied by technicians and an office manager. Phone.com solved this by selecting a main phone number, its AI-powered Intelligent Answer Bot routing callers based on whether customers need sales, service, or billing assistance. A transcript of the customers’ voicemail is also saved to the company’s inbox if no one is available so that the right person can respond quickly. The Intelligent Answer Bot weeds out SPAM calls, saving time and frustration, and alerts the team whether a call is business or personal. Additionally, setting up the system took only a few minutes, and this approach to communications earns the company constant outstanding Google reviews.
“Our guiding philosophy is that no business is a small business. We approach every engagement with a high level of care to ensure our customers have an excellent experience and possess the required tools to grow their business,” states Amber Newman, senior director of marketing at Phone.com.
We are bringing a straightforward, simple, easy-to- implement, and cost-effective solution called the Intelligent Answer Bot for businesses by continuing to innovate and add more capabilities to a regular business phone
Businesses need professional, affordable, and state-of-the-art communications services to succeed. Phone.com provides innovative communication solutions that are reliant, affordable, and backed by a high-touch-enabled organization. By removing the typical barriers to success, it provides a full-featured business communications solution, typically only found in large enterprises.
Phone.com Unveils New Conversational AI Service: AI-Connect
Wednesday, May 15, 2024
AI-Connect blends NLP, NLU and LLM with goal-oriented, voice AI to elevate call handling and appointment-setting for service-oriented businesses, independent contractors, retail, restaurants and hospitality, real estate, and solopreneurs
NEWARK, N.J.-- via IBN -- Phone.com introduced AI-Connect, a breakthrough conversational voice artificial intelligence (AI) service. As the latest advancement to Phone.com’s business phone system, AI-Connect creates a seamless and efficient communication experience for businesses and their callers.
For small and micro businesses that need to seize every opportunity to convert interest into sales but lack the luxury of an administrative team or a call center to manage the influx of prospects or sales calls, AI-Connect is tailor-made for handling inbound leads and orchestrating appointments without the clunkiness of cookie-cutter call routing or the cost of a contact center.
AI-Connect is designed to interact in natural, free-flowing conversations with callers, enabling it to efficiently handle tasks such as call routing, schedule management, or answering FAQs. This capability is made possible by combining state-of-the-art automatic speech recognition (ASR), natural language understanding (NLU), natural language processing (NLP), text-to-speech (TTS) and large language model (LLM) technologies.
What truly sets AI-Connect apart is its ability to create a goal-oriented and fluid dialog. The company’s innovative application of NLU/NLP hybrid infrastructure, coupled with LLM, provides exceptional intent recognition. Also, of note is how the new service uses machine learning to provide extracted call analytics containing detailed information and custom recommendations for each interaction.
“AI-Connect is much more than just a service or new iteration of AI-enabled CX; it's a strategic game-changer that strips away the burden of expensive, complicated technology designed for small businesses,” said Phone.com CEO and Co-Founder, Ari Rabban. “As part of our UCaaS platform, AI-Connect demolishes traditional barriers, granting businesses of all sizes access to a realm of efficiency and expertise that would typically demand significant investment and time.”
When initiating a call to an AI-Connect script, callers are warmly welcomed by a professional voice, offering them a range of convenient options. From seamlessly connecting with a specific contact or department to effortlessly scheduling, rescheduling, or canceling appointments, AI-Connect ensures that Phone.com customers optimize every interaction, regardless of their availability to answer.
Leveraging advanced call screening capabilities, AI-Connect efficiently filters out spam and other unwanted calls, safeguarding valuable time for both business owners and callers.
Sophisticated conversational design orchestrates the dialogue between AI-Connect and callers, optimizing call flow, and providing the most effective responses in real-time. Intuitive UX makes for easy setup, empowering businesses to effortlessly configure and implement AI-Connect to align with their respective requirements.
"Innovation is in our DNA and it is with great anticipation that we move forward into the next chapter of communications," remarked Alon Cohen, Phone.com's esteemed Chief Technology Officer whose engineering acumen led to the world’s first VoIP call. “It has been 20 years since the FCC’s Pulver Order, which heralded a new era by exempting specific IP-based communication services from traditional regulatory constraints. Now, we stand poised to explore the transformative potential of AI-assisted interactions. This marks our journey into a future defined by intelligent solutions and reaffirms our commitment to changing the way people communicate.”
Phone.com celebrates 15 straight years of Y-o-Y growth, marked by an impressive surge in market share and a robust clientele exceeding 50,000 businesses. Bolstered by a steadfast commitment to delivering cutting-edge technology and services at accessible price points, the company's strategy resonates seamlessly with businesses across all scales, propelling its sustained growth trajectory.
Company
Phone.com
Management
Ari Rabban, CEO
Description
Phone.com provides over 50,000 businesses with comprehensive, flexible, and reliable cloud-based communication and collaboration solutions. It offers a variety of innovative and cost-effective communication solutions, delivering award-winning customer support across the U.S, with its voice over internet protocol (VoIP) allowing customers to connect with anyone anywhere at any time.
