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Alfredo Buzali, DirectorProscai brings years of retail expertise into its technology suite, building it around industry processes and customer needs. Its aim is to serve as a single technology provider for customers by bringing ERP, point of sale (POS), loyalty and omnichannel capabilities together as one integrated solution. This reduces the need for customers to coordinate multiple software companies, integrations and hosting arrangements.
Proscai carries out implementations with its own team, staying closely engaged with customers throughout the process. Retail-specific consulting further helps clients move toward retail best practices. Proscai also maintains direct customer relationships after implementation, helping them reach the team, explain what is happening and get help without intermediaries.
“We try to have one solution for our customer as integrated as possible,” says Alfredo Buzali, director.
Proscai’s Mexican roots also shape how it serves customers. Having worked closely with Mexican businesses, it understands local business practices and regulatory requirements, and builds accounting and tax requirements into its software. It stays ahead of regulatory changes, developing solutions as new requirements emerge. Its experience with e-invoicing is one example. When major Mexican department stores began adopting e-invoices, Proscai developed a solution for its customers, years before the government made e-invoicing mandatory nationwide.
The Retail Foundation
Proscai did not begin as a retail software company. Buzali came from apparel manufacturing and initially developed software for his own manufacturing business. Starting with a firsthand understanding of the industry shaped the ERP from the beginning, giving it built-in support for sizes and colors, production processes and product imports. Customers could manage garment production and continue into store sales within the same system.
We try to have one solution for our customer as integrated as possible.
As competition from Chinese imports put pressure on local manufacturers, some of Proscai’s customers began opening their own stores and asked it to develop the software they needed to operate them. By integrating POS with its ERP online, Proscai gave retailers visibility into inventory across stores and enabled capabilities such as loyalty programs.
As customers expanded into new channels, it developed omnichannel capabilities and later introduced REDI, a merchandising solution that helps retailers determine what to buy, how to allocate products to stores, when to replenish inventory and when to apply markdowns.
A Customer-Led Approach to Technology
Proscai begins each implementation by understanding customer needs and assessing software fit. It identifies what the software does not cover and determines what needs to be changed or parameterized before developing an implementation plan. Stores are normally the starting point because they offer a quick win, followed by the office, warehouse and broader ERP. The sequence can vary depending on the customer’s needs, with some implementations beginning with production, accounts receivable or inventory control.
Throughout implementation, Proscai remains closely involved with customers, and trains IT, accounting and key users to make them independent in using and maintaining the system. The relationship continues after implementation through a support function that handles questions, specific requirements and customer-specific customizations.
Ongoing customer interaction feeds product development. When customers request new functionality, Proscai looks beyond the immediate requirement to understand the underlying need and consider whether the solution could benefit others. Its platform is also open to external integrations, including e-commerce, customer applications and warehouse management systems when customers need them.
Proscai’s retail focus continues to shape how it develops its platform, from established capabilities such as RFID-based inventory control to new tools designed for the shop floor. It is developing tablet-based tools to help salespeople assist customers in stores while exploring how AI can address retail-specific needs.
Its recognition as a Top Enterprise Resource Planning Software in Latin America 2026 underscores its specialization in the retail sector and its focus on technology shaped by the needs of the businesses it serves.
Retail ERP Fit Beyond Standard System Coverage
ERP procurement often breaks down at the handoff between broad system coverage and the specific way a business actually runs. A platform can check expected finance and inventory boxes, yet still force costly workarounds when store processes, production flows, local compliance rules or channel requirements do not fit cleanly. Executives should examine how much of the business model is handled natively, where configuration ends and custom development begins and how many outside systems must remain in the stack.
Fit matters most where the organization has process depth that generic software treats as an edge case. Retailers may need size and color handling, store inventory control, production links or merchandise planning to work inside the same environment rather than through separate tools. The closer ERP logic reflects the company’s actual transaction patterns, the less pressure falls on manual reconciliation and custom integrations. Buyers should ask vendors to map software coverage against current processes before contract signature and identify any gaps that would require parameter changes or development. That exercise also exposes whether a provider understands the business process itself or is simply matching features to a requirements sheet.
Implementation quality depends heavily on sequencing. Large deployments rarely benefit from treating every function as a single conversion event. A staged plan can begin where adoption is easier, or business impact appears sooner, then expand into back-office functions based on the company’s priorities. That approach only works when implementation teams spend enough time with users who understand day-to-day exceptions. Training should also leave internal teams able to maintain the system rather than being dependent on the vendor for routine administration. Buyers should look beyond launch dates and ask how knowledge transfer is handled once implementation staff steps away.
“Proscai’s system includes retail functions such as size and color management, production support, import control and the REDI merchandising module for purchasing, replenishment, allocation and markdown decisions.”
Support structure can become a major cost issue after launch. ERP buyers should understand who owns implementation, customization, hosting coordination and ongoing issue resolution. Fragmented responsibility creates delays when a failure sits between vendors. A more direct model can reduce that ambiguity, but only if the provider has enough domain knowledge to distinguish a software problem from a process problem. The ability to adapt the system without destabilizing core workflows should be examined carefully, particularly when a company expects frequent changes in channels or reporting requirements.
Local regulatory coverage deserves the same attention in markets where tax and accounting rules change often. ERP software that handles invoicing or statutory reporting must keep pace with those updates without forcing customers to bolt on separate accounting systems. Buyers should verify how changes are monitored and deployed and whether the vendor can explain the practical impact before a deadline becomes a disruption.
Proscai places its ERP and point-of-sale functions in one retail-focused environment, alongside loyalty and omnichannel tools. It also supports implementation and customer-specific configuration. Its system includes retail functions such as size and color management, production support, import control and the REDI merchandising module for purchasing, replenishment, allocation and markdown decisions. Proscai also adapts its software to Mexican tax and accounting requirements and supports integration with external systems when customers need them. For Mexican retailers that want deep retail process coverage without stitching together multiple core systems, that combination gives Proscai a clear reason to be evaluated....Read more
Company
Proscai
Management
Alfredo Buzali, Director
Description
Proscai is a retail-focused technology provider offering an integrated ERP platform with point-of-sale, loyalty and omnichannel capabilities. Rooted in apparel manufacturing, it combines industry-specific expertise with implementation and support services to help retailers manage operations, inventory, sales and customer engagement through a unified technology environment.
