Quadient | Top 20 CEM Solution Provider - 2018
Quadient: A New Frontier in Customer Experience Excellence
CIOReview
  • About Us
  • US
    • US
    • APAC
    • LATAM
    • CANADA
    • EUROPE
About UsConferencePartner With Us
  • Technology
      1. ARTIFICIAL INTELLIGENCE
      2. AUDIOVISUAL
      3. BLOCKCHAIN
      4. BUSINESS INTELLIGENCE
      5. CLOUD
      6. DATA ANALYTICS
      7. DEVOPS
      8. DIGITAL TRANSFORMATION
      9. DIGITAL TWIN
      10. LOW CODE NO CODE PLATFORM
      11. NETWORKING
      12. ROBOTIC PROCESS AUTOMATION
      13. SECURITY
  • Industry
      1. CONTACT CENTER
      2. EDUCATION
      3. HEALTHCARE
      4. LEGAL
      5. MANUFACTURING
      6. PUBLIC SECTOR
      7. RETAIL
      8. TELECOM
  • Solutions
      1. ASSET MANAGEMENT
      2. CUSTOMER EXPERIENCE MANAGEMENT
      3. CYBER SECURITY
      4. DATA CENTER
      5. DOCUMENT MANAGEMENT
      6. ELECTRONIC DATA INTERCHANGE
      7. ENTERPRISE DATA MANAGEMENT
      8. ENTERPRISE RESOURCE PLANNING
      9. ENTERPRISE RISK MANAGEMENT
      10. ENTERPRISE-GRADE WEB DATA SOLUTIONS
      11. FACILITY MANAGEMENT
      12. FIELD SERVICE
      13. IDENTITY AND ACCESS MANAGEMENT
      14. INFRASTRUCTURE
      15. IT SERVICE MANAGEMENT
      16. MANAGED IT SERVICES
      17. PAYMENT AND CARD
      18. PROJECT MANAGEMENT
      19. SOFTWARE TESTING
      20. STORAGE
      21. VIDEO SOLUTIONS
      22. WORKFLOW
  • Platforms
      1. ACUMATICA
      2. AMAZON
      3. IBM
      4. MICROSOFT
      5. ODOO
      6. ORACLE
      7. SAGE
      8. SAP
      9. SERVICENOW
  • Functions
      1. COMPLIANCE
      2. CONTRACT MANAGEMENT
      3. LOGISTICS
      4. PROCUREMENT
      5. SALES AND MARKETING
      6. SUPPLY CHAIN
  • Leadership Perspectives
  • Innovation Insights
  • Research
  • Magazines
  • News
  • CXO Awards
Menu
  • US
    • US
    • APAC
    • LATAM
    • CANADA
    • EUROPE
CIOREVIEW >> Customer Experience Management >> Quadient

Quadient has been recognized by CIOReview Magazine as the recipient of “Top 20 CEM Solution Providers - 2018,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Tamir Sigal, CMO.

Quadient
A New Frontier in Customer Experience Excellence

Quadient

Tamir Sigal, CMO
It was not so long ago that companies rivaled on the product and the price. Today, with a growing cognition of specific consumer preferences and requirements, businesses are placing customers at the front and center of their business strategies. Although companies are on a quest to deliver an exceptional customer experience, on the customer front concerns still linger. “Customers most often find that their experience during the pre-purchase phase of the journey to be awesome, whereas the post-purchase experience ends on a disappointing note,” remarks Tamir Sigal, CMO of Quadient. As crucial it is for businesses to acquire new customers on their growth journey, nurturing and sustaining the interests of their existing customers is just as vital. At the helm of tackling these concerns head-on is Quadient, a company that is scripting an amazing customer experience success story across the customer lifecycle.

In the dynamic customer experience arena, Sigal cites various factors such as difficulty in accessing data from the numerous different systems in a compliant manner, departmental silos and the end consumer’s growing appetite and pace of technology adoption to be the biggest roadblocks in the process of providing superior customer experience. Quadient holistically mitigates all the shortcomings through its proprietary customer experience (CX) platform. As the first step, Quadient’s CX platform allows the client company to gather data from multiple systems, legacy, on-premise or cloud based. The data is then refined, validated, and made accurate from a legal standpoint as well. The next step is in bringing together all the data to create an omni-channel communication.

“The secret sauce is our award-winning solution, Inspire that quickly creates a single personalized communication design across all channels—mobile, web, print and even social media,” says Sigal. As the tertiary value proposition, Quadient breaks down organizational silos and aligns all stakeholders in a collaborative environment with the goal of enhancing the customer experience quotient. Quadient creates a customer journey map that illustrates every customer touch point enabling the client company to understand the customer and improve each interaction along the customer journey.

The secret sauce is our award-winning solution, Inspire that quickly creates a single personalized communication design across all channels— mobile, web, print and even social media


With a presence in 24 locations worldwide, Quadient’s state-of-the-art solutions help numerous companies in financial services, insurance and service provider industries achieve customer experience excellence. In an implementation highlight, Bank of Montreal (BMO) customers can today open an account on their smartphones in less than eight minutes. The key achievement metrics of the deployment of Quadient Inspire include digital adoption across 940 retail branches across Canada, which will result in annual savings of $132 million CAD. Furthermore, efficiency increased by 40 percent with an 80 percent improvement in the audit function. “Recognized as a leader in the space of customer communications management, we have a 90 percent customer success and satisfaction rate,” extols Sigal.

Throwing light on their expanding solution portfolio, Sigal says “While we continue to invest in our cloud offering, we are planning to augment our mobile capabilities by focusing not only on delivering the perfect experience within an existing app but also enabling our non-IT users to quickly build an app themselves. Quadient exemplifies how technology can elevate the customer experience in a compliant manner. “Although stringent regulations can be a barrier to customer experience, we don’t necessarily circumvent any regulation, instead facilitate and accelerate the delivery of customer experience,” concludes Sigal.

Quadient

News

Quadient SA - Quadient signs a €90m stimulus participating loan, at attractive conditions, contributing to the financing of its growing connected equipment platform

Friday, June 23, 2023

Quadient signs a €90m stimulus participating loan, at attractive conditions, contributing to the financing of its growing connected equipment platform

Quadient S.A. (Euronext Paris: QDT, eligible for PEA-PME investing), a leader in business solutions for meaningful customer connections through digital and physical channels, announces today the closing of a €90 million stimulus participating loan (Prêt Participatif Relance – PPR).

This stimulus participating loan, which was implemented with BNP Paribas, has an 8-year maturity and attractive conditions. It will be dedicated to financing connected equipment under
Quadient’s /a>subscription business model.

The development of Quadient’s Parcel Locker activity is one of the focuses of the Group’s “Back to Growth” strategic plan and the deployment of a new smart locker infrastructure, opened in subscription mode to carriers as well as retailers and other

e-commerce players, is a key part of this strategy. With rising e-commerce parcel volumes, having readily available open access to a large parcel delivery network alleviates the mounting pressure experienced by carriers and retailers. Specifically, in June 2022, Quadient announced the launch of its open network of parcel lockers in the UK with an aim to have 5,000 lockers installed in the coming few years. Four international carriers, including DHL, DPD and Evri, have already signed to use the network. Quadient’s ambition is to establish a dense, large and scalable network in the UK to consolidate first and last mile deliveries, especially in urban areas where there is medium to high delivery density.

Laurent du Passage, Chief Financial Officer of Quadient, said: "We are pleased with the signing of this stimulus participating loan at attractive conditions. This transaction provides the Group with an additional source of long-term financing at a time of accelerating investments for our connected equipment under the subscription mode. This loan contributes to our active debt management strategy while we confirm our target of 1.75x net debt leverage ratio excluding leasing by the end of FY 2023."

Quadient Positioned as Leader in 2024 SPARK Matrix for Accounts Receivable Applications for Third Consecutive Year

Wednesday, May 22, 2024

Quadient AR solution lauded for comprehensive functional capabilities, strong customer value proposition and high ratings for customer impact and technology excellence

Quadient (Euronext Paris: QDT), announced that for the third year in a row it has been named a Technology Leader in the 2024 SPARK Matrix™: Accounts Receivable Applications by independent analyst firm Quadrant Knowledge Solutions. SPARK Matrix reports provide detailed analysis of global market dynamics, major trends, vendor landscapes and competitive positioning.

Quadient offers an intelligent set of integrated cloud solutions that automate critical business communications and processes, save time, reduce costs and drive better customer experiences. This innovative platform, which includes Quadient’s accounts receivable (AR) automation and management solution, has received numerous leadership rankings from independent analysts, solidifying its market leadership position.

“Quadient distinguishes itself in the global accounts receivable applications market by providing differentiated offerings such as AI-generated, machine learning-enabled, optical character recognition (OCR)-based remittance-to-invoice matching, in and out support for payment mode migrations, and partnership with a magnitude of payment providers for hassle-free implementations of a full-fledged payment suite,” said Nehan Jain, analyst at Quadrant Knowledge Solutions. “Quadient AR’s in-house Digital Optimization Program, in collaboration with a variety of payment providers, dedicatedly supports user clients' customers in switching from paper-based payment methods to faster and secure electronic methods, such as ACH1 and card payments.”

From credit to collections to cash application, Quadient helps automate the order-to-cash cycle, delivering an effortless experience that creates high-value customer interactions and accelerates cash flow. Companies using Quadient AR processed nearly $40 billion in AR in 2023.

“We are excited that, once again, Quadient has been recognized in the SPARK Matrix: Accounts Receivable Applications as a Technology Leader,” said Chris Hartigan, chief solution officer, Intelligent Communication Automation, Quadient. “Though a newer entrant in this space, we have rapidly advanced into the leadership category, overtaking incumbents in the market. This acknowledgement shows that our continued investment in innovation is surpassing the industry’s pace, and that analysts and customers support our vision for the future of AR.”

KeyNest Selects Quadient’s Open Locker Network to Expand Convenient Key Exchange Services to Consumers in the UK

Saturday, May 25, 2024

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global parcel locker operator, announced today that KeyNest, a global key exchange service for Airbnb hosts and property professionals, has signed an exclusive agreement with Quadient for a national partnership in the UK. Under the new agreement, Quadient's open locker network, already used by millions of consumers across the country, now offers a new convenient service, expanding beyond parcel delivery.

Parcel Pending by Quadient lockers can now be used in the UK to securely store and exchange physical keys in multiple cases, including between friends and family, for Airbnb rentals, cleaning services, property management, car sharing and more. To access a Quadient locker, users connect to their KeyNest.com account and select a locker at a convenient location. When at the locker, they simply scan their KeyNest QR code to open a small compartment to safely leave their keys until they are collected by their chosen person, who will use a single-use 8-digit code generated by Quadient’s cloud-based automated notification system.

“We are proud of the expansion of our open network offer with KeyNest’s services, proving the attractiveness of our open locker network today. We continue to focus on expanding the reach and usage of our network, providing a seamless pickup and delivery experience that is sustainable to businesses and consumers alike,” said Katia Bourgeais-Crémel, Director of Parcel Locker Solutions Europe at Quadient. “Parcel Pending by Quadient lockers have become integral to UK consumer habits, located within their communities, and providing services that bring value to their daily lives. We are very happy to be achieving a new milestone in the expansion of our network usage with KeyNest and look forward to continuing to bring to market innovations that meet the changing needs of our customers and users.”

Quadient's network is strategically positioned in high-traffic areas such as Rontec and MFG forecourts, Stonegate Group pubs, and APCOA parking sites. With key safes gradually getting banned from public spaces in most UK cities due to security concerns, KeyNest’s value proposition is to provide a convenient key exchange service which is widely used across the property management industry in over 7,000 locations worldwide, including over 2,000 in the UK alone. With the addition of Parcel Pending by Quadient smart lockers to their offer, KeyNest will be able to streamline everyday tasks for local residents and facilitate seamless interactions between hosts, contractors, property managers, housing associations and real estate agents, who need to access properties at various times of the day.

"Quadient is the leading network of parcel lockers, not just from the breadth and depth of their network but thanks to its robust technology platform, which has enabled us to invest into a seamless integration. We are delighted to announce that Quadient lockers will be compatible with KeyNest’s direct integrations with Airbnb, Booking.com and over 120 property management software solutions” said Florian Hoven, CEO of KeyNest.“KeyNest is dedicated to enhancing the key exchange experience for both businesses that need to give access to thousands of properties, as well as individual customers, who are just looking to pass a key to a friend or a family member. We’re excited to offer our key exchange points not just in big cities, but also in more town-based locations in the UK.”

Quadient Launches New Cloud-Based Application to Empower Small Businesses in their Mail Management Processes

Monday, July 08, 2024

Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today the launch of Secure Barcode, a cloud-based application designed to enhance the security of customer physical communications through seamless barcode generation and insertion into documents. This innovative solution is tailored for small businesses that are beginning their journey into digital mail solutions, providing immediate benefits in document management and operational efficiency.



“Secure Barcode illustrates Quadient’s commitment to supporting small businesses in their digital transition,” said Alain Fairise, Chief Solution Officer for Mail Automation at Quadient. “Our goal is to provide a user-friendly, cost-effective solution that enhances document integrity and compliance, making it easier for businesses to manage their mail processes. We see Secure Barcode as the first step in helping our customers embrace digital solutions, unlocking new opportunities for efficiency and growth. As their needs evolve toward more digitalized processes and interactions, in response to new customer demands and market regulations, Quadient stands ready with a comprehensive range of cloud-based document and communication management applications. We remain dedicated to supporting our customers’ evolving needs and helping them thrive in a competitive landscape.”



Secure Barcode is designed to address the needs of businesses dealing with documents of varying page lengths. The application offers an intuitive drag-and-drop interface, allowing users to upload files and automatically insert barcodes without requiring specialized technical skills. Leveraging QR code technology, Secure Barcode accurately identifies page numbers and extracts relevant information to streamline document processing. Output files are generated efficiently, ready for printing, folding and insertion. And thanks to the hot folder plugin feature, users can simply drag and drop job files into Secure Barcode, to effortlessly incorporate barcodes into files in seconds.



Quadient serves every business with the same commitment to innovation and excellence, providing intuitive tools that help them easily and effectively manage their documents and communications. Available as a subscription service, Secure Barcode provides an affordable solution for small businesses to enhance their mail processing efficiency and accuracy. The solution is already available in France, Canada and Benelux, with new countries to be launched in the coming weeks.

Top 20 CEM Solution Providers - 2018

Company
Quadient

Headquarters
Appenzell, Switzerland

Management
Tamir Sigal, CMO

Description
Quadient helps companies achieve customer experience excellence

Top 20 CEM Solution Providers - 2018

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

CIOReview
Follow on LinkedIn

About

  • Home
  • About Us
  • Partner With Us

Stay Connected

  • Subscribe
  • Newsletter
  • Sitemap

Contact Us

  • editor@cioreview.com
  • sales@cioreview.com
  • marketing@cioreview.com

Legal

  • Editorial Policy
  • Privacy Policy
  • Terms of Use

© 2026 CIOReview. All rights reserved. Headquartered in Fort Lauderdale, FL, USA.

 

companies_description
This content is copyright protected

However, if you would like to share the information in this article, you may use the link below:

https://www.cioreview.com/quadient-2018