Al Balasco says, “Text, chat, and even voice interactions are limited in their ability to engage audiences. For example, brands can significantly boost customer engagement through Video-based engagements alongside appropriate brand representation from brand ambassadors like, sports stars, celebrities, and personalities who share similar goals/interests with the brand.” Al Balasco’s example sheds light on the many profitable and promising channels of interaction, which are often neglected by communication experts, invariably failing to deliver memorable customer experiences.
Radisys’ mastery over unified communication channels and digital engagement enables its clients to gain actionable insights from customer interactions, voice, chat, or video based communications streams. The company allows customers to effortlessly obtain support for a product or service through various channels of interaction that work in conjunction with unified communication channels.
One of Radisys’ clients a multinational telecommunications giant in India—employed the company’s expertise to develop a communications application to serve mobile customers across the subcontinent. This alliance between the two organizations showcases how Radisys’ programmable communication and analytics products can be used as the foundation for building different, unified communication solutions or customer care applications or creating applications that serve as adjunct modules to core solutions.
“Text, chat, or even voice interactions are limited in their ability to engage audiences; brands can significantly boost customer engagement through Video-based engagements alongside appropriate brand representation”
Leaders at Radisys consistently interact with enterprise clients, system integrators, telecommunication independent software developers, and more, thereby helping its clientele provide valuable services to the end customers.
Likewise, Radisys has also led many transformative initiatives for clients in the telemedicine, security, surveillance, or eCommerce sectors, helping them gain access to powerful telecommunication tools without needing comprehensive expertise.
These systems become an integral component of business processes more often than not. As a result, overseeing the relevant implementation processes efficiently could determine the effectiveness of the engagements carried out through these channels;
The proposed solution could identify irregularities such as a suspicious bag pack sitting in a corridor or similar alarming circumstances, alerting the concerned authorities to join a conference call to decide on the course of action necessary. Moreover, information for such video feeds could also be documented for regulatory or legal compliance requirements. These collaborations, crafted to enrich brand customer experience journeys, help build a long-term, prosperous relationship with clients, thereby enhancing their brand value and loyalty. True to its motto, Radisys aspires to script many eventful stories with its clients, fueling their efforts to Reach, Connect, Engage, and Evolve in the enterprise landscape.
Leaders at Radisys consistently interact with enterprise clients, system integrators, and telecommunication independent software developers, and more, thereby helping its clientele provide valuable services to the end customers