Ringover
A Unified and Cost-Efficient Communication Platform

Whether it is sales, customer support or recruitment, businesses use popular communication channels like email, text messages or phone calls to achieve desired outcomes. Executing these tasks is hard for small and mid-sized businesses, whose limited resources hinder them from integrating innovative sales, support or applicant tracking systems into their operations.

Ringover, an all-in-one communication platform, is changing this narrative by centralizing all voice and video calls, SMS, WhatsApp and email messages on a single interface with ultra-intuitive features. “Our flexible and easy-to-use platform eliminates the need for teams to possess specific IT skills for product installation and use, as it easily integrates into diverse business operation systems within minutes,” says Renaud Charvet, CEO of Ringover.

Its unified solution transforms business outcomes through seamless integration with industry-leading and cloud-driven applicant tracking systems (ATS), customer relationship management (CRM) and desk software. Ringover easily links with tools like Salesforce and HubSpot for in-house call center teams, HelpDesk for customer support personnel and Bullhorn or Avionté for recruiters.

Ringover delivers AI-driven tools that transcribe calls and provide coherent summaries of conversations across sales, customer support and recruitment teams. These curated overviews simplify and accelerate call analyses by enabling users to read the details of an engagement instead of listening to long recordings.

Its Empower AI tool also generates scores that highlight whether a user is speaking too fast and if their pitch contributes to a better customer experience. To mitigate any issues, Empower offers impactful and tailored tips for improving the efficiency of callers and the overall business. This competency is particularly valuable in the current sales landscape, where companies constantly seek solutions to supervise outgoing communications and ensure teams follow set protocols.

With Empower, sales and service reps no longer need to take notes and manually input them into CRM systems. It also offers a search engine that businesses can leverage to browse data on a specific call and topic from their existing datasets and gain insightful information.

Empowering callers with the correct answer at the right time for end-to-end user satisfaction, Ringover logs and records every customer communication a sales agent makes to avoid data loss when extracting insights from customer contacts. This access to the complete history of customer exchanges helps build long-term relationships with existing consumers and potential leads, boosting a client’s productivity and performance. Ringover has developed tools that enable trainees to shadow calls and gain expert inputs on improving their performance. It also allows seasoned sales and recruitment agents to build a library of recordings classified by best and worst calls to offer clear dos and don’ts for a trainee’s reference.

Highlighting Ringover’s present traction and growth is the success story of a U.S.-based staffing company looking to recruit international candidates for temporary jobs. To find the right talent for their vacancies, the client wanted an easy-to-use and cost-efficient solution to communicate with applicants across geographies. Ringover’s omnichannel integration enabled them to seamlessly log all WhatsApp conversations into the Bullhorn CRM and ATS, streamlining their communications. Even when the client wanted to contact promising candidates via direct calls, its global presence and partner network ensured best-suited telecom tariffs.

At the heart of its high-impact white glove service is a localized customer support team strategically positioned to offer prompt issue resolution and positive platform experiences from day one. They proactively integrate the platform with existing business tools and suggest interactive voice response (IVR) configurations to build the best consumer greeting models. Its teams support the acquisition of brand and campaign registrations required to send text messages throughout the U.S.

From a channel standpoint, Ringover enables partners to stand out with a communication solution that’s easy to sell and deploy, which enables them to increase revenues and keep clients loyal while preserving an exclusive commercial relationship. In addition, Ringover provides a dedicated portal to help technology and communication solution providers onboard users, access documentation and establish direct phone lines to address priority requests. The company also allows partners to directly port their numbers without experiencing any service disruption.

Ringover aims to continue expanding into the U.S., increasing its channel footprint and developing its evolutionary platform to help more businesses infuse AI into their communications and thrive in the coming years.