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Ric Mims, ServiceNow Solutions DirectorWhether onsite or remote, SDI takes pride in the eponymous presence of its dependable, dedicated teams to help its clients foster and maintain digitally secure environments. With a 25-year corporate resume, the firm delivers end-to-end professional services, including strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize clients’ technology environments.
As a ServiceNow integrator, SDI is driven by its mission to serve as a trusted advisor, providing outstanding business value, driving performance, and ensuring measurable continuous improvement. With a comprehensive suite of services and industry best practices, SDI efficiently and effectively meets cloud, data management, and cybersecurity challenges. The SDI approach goes beyond tossing lines and lifejackets to clients struggling to stay afloat; the firm chooses instead to nurture long-term partnerships. SDI provides top-notch, timely services to meet changing business requirements.
“Our solutions are not just focused on clients’ immediate ITSM needs—Help Desk or Service Desk—but centered on their IT infrastructure as a whole,” states Ric Mims, SDI’s ServiceNow Solutions Director. “We also help our clients with their consumerization needs, allowing them to focus on providing the best value to their own customers.”
The SDI approach is also fundamentally collaborative, bringing people, processes, and technology together to deliver the value clients expect.
A typical engagement begins with the SDI team conducting comprehensive process assessments to dredge clients’ problems. An advisory consulting phase follows, during which SDI provides a long-term view as well as organizational aspects of the solution. SDI then identifies the key factors that drive its clients’ businesses. Based on these insights, the SDI team builds the right solution for clients with a core focus on customer—rather than user experience. The firm ensures proper maintenance and uptime levels for all critical applications, while also making the solution as intuitive as possible for the customer.
“We follow ServiceNow’s Now Create framework and leverage industry best practices to deliver purpose-built solutions to our clients,” says Mims.
SDI Presence’s service portfolio, together with its dedication to adding value, has enabled the company to gather and retain a broad clientele. The firm is now collaborating with one of the country’s largest municipalities to implement their service management system. SDI goes beyond integrating ServiceNow—its team builds customized core applications, bringing new capabilities to client business solutions, such as HR and finance. This will empower the municipal corporation with better customer engagement.
Our solutions are not just focused on clients’ immediate IT service needs—Help Desk or Service Desk—but centered on their IT infrastructure as a whole
SDI’s success is strongly connected to its corporate culture. The firm’s unrelenting commitment to be there for its clients fuels its daily operations. With a team of seasoned, specialized ServiceNow veterans, SDI Presence helps clients to catch the winds of all their trades and ensure smooth sailing ahead.
SDI Presence Expands IT Managed Services Footprint in California
Wednesday, January 31, 2024
CHICAGO, -- SDI Presence LLC (SDI), an IT managed services provider (MSP) and certified Minority Business Enterprise (MBE) with Corporate Plus designation from the National Minority Supplier Development Council (NMSDC), announces the expansion of its managed services in California, marked by the acquisition of three new clients.
The cities of San Marino and La Verne, as well as Livermore Almador Valley Transit, selected SDI to plan, implement, and manage their technology environment to support the departments in delivering their IT services. These wins further solidify SDI's position as a trusted partner for organizations seeking secure and reliable IT-managed services.
At the city of San Marino, SDI will be providing managed services covering all city departments, including Police and Fire, along with virtual CIO services as part of the contract.
SDI will be implementing managed services for the city of Laverne, including virtual CIO, to supplement the existing IT staff—covering all city departments, including Police and Fire. SDI has already migrated the city to Office 365 and implemented a full disaster recovery plan including cloud.
Livermore Amador Valley Transit Authority (LAVTA) is contracted with SDI for a managed services contract with potential for cloud projects. SDI's IT expertise will contribute to the agency's mission of providing equal access to a variety of safe, affordable, and reliable public transportation choices, increasing the mobility and improving the quality of life of their riders.
"As SDI continues to grow in the West, key wins like these underscore the importance of technology in delivering services to citizens and businesses. Ensuring reliable, secure, robust, and a highly available technology environment is critical," says Terry Hackelman, SVP of SLED-West for SDI. "By leveraging our expertise in leading technologies, we can help organizations optimize their operations and achieve their digital transformation goals."
Upcoming California Society of Municipal Finance Officers (CSMFO) Annual Conference
SDI will be at booth #209 at the CSMFO Annual Conference, where attendees can engage with our team of IT experts to learn about the planning, procurement, and implementation of core systems such as Enterprise Resource Planning (ERP), Land Management Systems (LMS), and Enterprise Asset Management (EAM). In addition, CSMFO attendees will learn how SDI is helping agencies archive and report data that resides in legacy applications and gain valuable insights into how our managed services can help transform an agency's IT environment to support improved service delivery and customer service.
SDI Presence's participation at CSMFO 2024 underscores the company's commitment to assisting government and education clients with their legacy modernization journey. Please stop by booth #209 to explore how our IT advisory and consulting, and managed services can drive success in municipal finance.
Xchange Chicago Announces Partnership with SDI Presence and Peoples Gas to Spur Job Creation in Grand Crossing
Thursday, August 08, 2024
CHICAGO – during a press conference to kick off the third annual TechChicago Week, Xchange Chicago announced that SDI Presence, a MBE IT services provider in the Chicagoland area, has signed a lease as anchor tenant at Xchange Chicago’s 28,000-square-foot building located at 7247 S. Chicago Ave. With retrofit construction currently underway, the building is set to open in January.
Xchange Chicago, a first-of-its-kind onshore IT delivery center, in partnership with Chicago’s communities, aims to drive a more inclusive economy through technology. Formed by Comer Science and Education Foundation, P33, and SDI Presence, Xchange Chicago leverages apprenticeship models with wrap-around services to create sustainable career pathways into tech while creating new tech hubs in local communities, with Grand Crossing as its first location.
During the press conference P33 personnel were joined by Chicago Mayor Brandon Johnson, who officially proclaimed this week as TechChicago Week. Fifth Ward Alderman Desmon Yancy, Xchange Chicago leadership, SDI Presence executives and World Business Chicago President and CEO Philip B. Clement were also present.
“SDI Presence’s move to anchor at Xchange Chicago is a game-changer for our city, showcasing our dedication to innovation and inclusive growth,” Mayor Brandon Johnson said. “This cutting-edge IT delivery center in the Grand Crossing community is set to be a catalyst for technological advancement, providing dynamic career pathways and revitalizing economic opportunities for the South Side.”
“Our physical investment in Grand Crossing is a consequential commitment to Chicago and to the success of Xchange Chicago’s foundational model,” SDI Co-founder and Executive Chairman David A. Gupta said. “Like Discover’s Chatham Customer Care Center and Blue Cross Blue Shield’s Blue Door Neighborhood Centers, Xchange Chicago is another way to focus on neighborhood revitalization on Chicago’s South and West Sides. But in this case, it offers the city’s entire corporate community a new way to contribute to job creation while fulfilling their critical IT needs here instead of offshore.”
Earlier this summer, Xchange Chicago launched a new internship program in partnership with One Summer Chicago, SDI Presence, United Way and Everyone Can Code Chicago. The program teaches tech and professional skills to South Side youth and young adults, giving them a substantive leg up in their tech careers.
Today, Xchange Chicago also announced a strategic partnership with Peoples Gas. Under terms of the agreement, Peoples Gas will bring on 20 Xchange Chicago-trained apprentices from SDI for additional apprenticeships over the next two years. The new apprenticeships offer strong salaries, full benefits and the potential to be hired into full-time roles by Peoples Gas. Any apprentice not moving into a full-time role with Peoples Gas will continue employment with SDI as part of the partnership’s commitment to creating and nurturing a true pipeline into tech careers.
“Elevating economic opportunity across every part of Chicago is a key priority at Peoples Gas,” Peoples Gas Vice President Polly Eldringhoff said. “We’re excited to partner with Xchange Chicago to meet our IT needs while offering good-paying tech jobs to people who live on the city’s South Side. It’s a win for our customers, these talented young professionals, the community and our overall business. The first group of apprentices coming in is already impressing us.”
Xchange Chicago has been gaining momentum as a partner to leading Chicago corporations eager to fulfill IT needs while fueling economies on Chicago’s South and West Sides with direct action. To build a dynamic economic hub, Xchange Chicago will also lease space to other commercial tenants, including local food and beverage entrepreneurs. Xchange Chicago has robust growth goals to serve Chicago corporations, communities and talent. It plans to add 100 new jobs in year one and over 300 new jobs within five years, bringing tremendous economic impact to the heart of Chicago’s South Side.
Company
SDI Presence
Management
Ric Mims, ServiceNow Solutions Director
Description
SDI Presence is an IT managed services and consultancy providing company. Leveraging its strong team of industry veterans who intuitively grasp clients’ most pressing needs, the firm delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize clients’ technology environments.
