SDI Presence: For IT Service Management, the Future is Now

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Ric Mims, ServiceNow Solutions Director
Ripple effects of the COVID-19 pandemic continue to shake up the business world. The hybrid workplace model is now widely accepted, and organizations must acclimate to this new normal. Adapting to this change has been challenging for most—it requires in depth domain expertise to simultaneously adapt IT infrastructure, business operations, asset management, and delivery models. The experts at industry-leading managed service provider SDI Presence (SDI) have risen to the challenge, efficiently translating IT visions into action, streamlining environments, and executing projects amid this global sea change.

Whether onsite or remote, SDI takes pride in the eponymous presence of its dependable, dedicated teams to help its clients foster and maintain digitally secure environments. With a 25-year corporate resume, the firm delivers end-to-end professional services, including strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize clients’ technology environments.

As a ServiceNow integrator, SDI is driven by its mission to serve as a trusted advisor, providing outstanding business value, driving performance, and ensuring measurable continuous improvement. With a comprehensive suite of services and industry best practices, SDI efficiently and effectively meets cloud, data management, and cybersecurity challenges. The SDI approach goes beyond tossing lines and lifejackets to clients struggling to stay afloat; the firm chooses instead to nurture long-term partnerships. SDI provides top-notch, timely services to meet changing business requirements.

“Our solutions are not just focused on clients’ immediate ITSM needs—Help Desk or Service Desk—but centered on their IT infrastructure as a whole,” states Ric Mims, SDI’s ServiceNow Solutions Director. “We also help our clients with their consumerization needs, allowing them to focus on providing the best value to their own customers.”

The SDI approach is also fundamentally collaborative, bringing people, processes, and technology together to deliver the value clients expect.
A typical engagement begins with the SDI team conducting comprehensive process assessments to dredge clients’ problems. An advisory consulting phase follows, during which SDI provides a long-term view as well as organizational aspects of the solution. SDI then identifies the key factors that drive its clients’ businesses. Based on these insights, the SDI team builds the right solution for clients with a core focus on customer—rather than user experience. The firm ensures proper maintenance and uptime levels for all critical applications, while also making the solution as intuitive as possible for the customer.

“We follow ServiceNow’s Now Create framework and leverage industry best practices to deliver purpose-built solutions to our clients,” says Mims.


Our solutions are not just focused on clients’ immediate IT service needs—Help Desk or Service Desk—but centered on their IT infrastructure as a whole

SDI Presence’s service portfolio, together with its dedication to adding value, has enabled the company to gather and retain a broad clientele. The firm is now collaborating with one of the country’s largest municipalities to implement their service management system. SDI goes beyond integrating ServiceNow—its team builds customized core applications, bringing new capabilities to client business solutions, such as HR and finance. This will empower the municipal corporation with better customer engagement.

SDI’s success is strongly connected to its corporate culture. The firm’s unrelenting commitment to be there for its clients fuels its daily operations. With a team of seasoned, specialized ServiceNow veterans, SDI Presence helps clients to catch the winds of all their trades and ensure smooth sailing ahead.

Company
SDI Presence

Headquarters
Chicago, IL

Management
Ric Mims, ServiceNow Solutions Director

Description
SDI Presence is an IT managed services and consultancy providing company. Leveraging its strong team of industry veterans who intuitively grasp clients’ most pressing needs, the firm delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize clients’ technology environments.

SDI Presence