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Slaven Zivkovic, Founder and CEOSpringshare has developed a powerful Scheduling/Calendaring engine that allows for two-way integration with external calendars such as Exchange/Outlook, GCal, and iCal. The system is easy to use for both admins and users, and is incredibly powerful and flexible. In addition, Springshare’s customer service and training teams are always at the disposal of the clients. No wonder Springshare’s LibCal and LibStaffer have emerged as a go-to scheduling solution for many thousands of academic and public libraries and universities, schools, and city departments/agencies. “What makes our scheduling platform so strong and versatile is that we knew this about our customer base and built our tools with integrations at the beginning,” says Slaven Zivkovic, the founder, and CEO of Springshare.
If customers want to route logins through an authenticated user database, Springshare has got them covered. Users can even schedule Zoom virtual appointments via LibCal. The offering has a robust API that clients can utilize for more programmatic integrations as well. “Bottomline, our tools work so well for our clients because we make it easy for them to be integrated into their daily workflows,” states Zivkovic.
Further, Springshare’s clients have a great appeal to the statistics reports in LibCal and LibStaffer. The statistics show how valuable library resources are, whether it’s people, spaces, and equipment. For instance, the statistics can run real-time reports on utilization rates, busy/non-busy periods, which shifts, and service points need more staffing.
Libraries use the equipment booking statistics reports to see which items are most popular so that they can buy (and offer) more of them. When it comes time to allocate the budget dollars for equipment purchases, these equipment booking reports become invaluable.
The real versatility and flexibility of LibCal and LibStaffer came to light during the COVID-19 crisis. As libraries and colleges temporarily closed their doors, and all teaching and learning moved online, librarians sprung to action and modified the use of LibCal to schedule curbside pickups of library holds. They’ve moved from scheduling in-person consultations via LibCal widgets to scheduling and conducting consultations online—all due to Springshare’s latest LibCal integration with online meetings platforms. In addition, librarians working from home needed a tool to schedule their virtual reference hours and communicate shifts to staff, ensuring that patrons’ chat/email/SMS questions are answered timely. LibStaffer allowed them to pivot from scheduling physical library desks to scheduling their virtual ones instead. Additionally, the LibStaffer integrated timeclock functionality ensures that staffers are accountable for their scheduled shifts—inside, and out, of the building.
Our tools work so well for our clients because we make it easy for them to be integrated into their daily workflows
With increased interest from colleges & universities, city/state governments, and school districts to adopt our LibCal and LibStaffer scheduling solutions, Springshare’s near term goal is to expand beyond its core library market. In this post-COVID-19 world, where the concept of scheduling everything takes on even greater importance, the company’s scheduling tools can help libraries protect the safety of patrons by limiting and staggering when patrons pick up their holds when they can enter the library, and more. Another area of focus for Springshare has been ADA compliance. “Since our customers are educational institutions and public agencies, the ADA compliance/full accessibility is a must. We work closely with our customers to ensure that their users who need assistive technologies to schedule things online can do so as easily as anyone else,” mentions Zivkovic. Springshare has consistently won praise from libraries and city/state government agencies for its accessibility-first web applications development approach.
Springshare Acquires Patron Point
Monday, August 28, 2023
Acquisition will accelerate the adoption of Patron Point software as the go-to marketing automation platform for libraries.
MIAMI - Springshare, announced the acquisition of Patron Point, a leading marketing automation and engagement solution for public libraries.
The merger unites two innovative entities and their teams, both deeply committed to enhancing user satisfaction and community engagement within libraries. Springshare is poised to allocate substantial resources towards the augmentation of the Patron Point platform, and bolstering the Patron Point workforce. These investments are aimed at further enhancing the company's performance, ensuring continued customer satisfaction and impressive outcomes.
"We are thrilled to welcome the Patron Point team to Springshare," said Slaven Zivkovic, the Founder & CEO of Springshare. Mr. Zivkovic continued, "As we began a product partnership conversation, it quickly became obvious to both parties that we share so much in common – the vision for helping libraries engage and inform their users, the total commitment to the success of our libraries, and the customer-comes-first approach to running the business. By joining forces we'll be able to do so much more to help our libraries succeed."
Ian Downie, the Founder and CEO of Patron Point, remarked, "Since our establishment in 2019, our remarkable team has diligently crafted and delivered a leading-edge service to our expanding global customer base. I am thrilled to continue our journey as part of Springshare, a vibrant and progressively growing library software provider that shares our ethos and values. I am confident that our combined efforts will set new standards in library marketing, enabling us to further innovate and offer solutions that cater to our customers' present and future needs."
Under Springshare's corporate umbrella, Patron Point will persist as an autonomous brand. All current Patron Point personnel will retain their positions, and the company will remain under the guidance of its existing management team. Springshare will provide support and resources to facilitate the growth of Patron Point, positioning it as the premier marketing automation platform for libraries across diverse scales and types.
The libraries utilizing Patron Point will experience seamless continuity with the software. Over the upcoming months, the Patron Point software will receive enhancements including novel features and tighter integration with Springshare's cutting-edge software modules. These encompass event calendars and attendee management, lending of library materials, booking of spaces and rooms, around-the-clock virtual reference coverage, surveys, data analytics, and more. These augmentations and integrations will transform Patron Point into a compelling and comprehensive marketing automation and engagement platform.
For existing Springshare customers, uninterrupted use of their Springshare software will persist, managed by the established Springshare workforce. Both entities are also excited about adapting Patron Point's marketing automation software to serve Springshare's academic, special, and K-12 library clientele.
Company
Springshare
Management
Slaven Zivkovic, Founder and CEO
Description
Springshare offers a complete scheduling platform through its LibCal and LibStaffer tools. The company has developed a powerful Scheduling/Calendaring engine which allows for two-way integration with external calendars such as Exchange/Outlook, GCal, and iCal. The system is easy to use—both for admins and for users, and is incredibly powerful and flexible. The platform is backed by the customer service and training teams which have the best reputation in our market. The company’s LibCal and LibStaffer have emerged as a go-to scheduling solutions for many thousands of academic & public libraries, as well as universities, schools, and city departments/agencies
