Team Quality
A Strategic Partner for a Shifting Payments Ecosystem

In recent times, the pace of evolution in the Latin American payment solutions market has accelerated dramatically. Sweeping changes in consumer payment behavior and merchant acceptance (multiacquiring) have produced a very different environment from the past decade. Furthermore, the Covid-19 pandemic has intensified what was always considered a very dynamic market to an entirely new level.

Today, customers need to accelerate the speed at which they can meet the changing demand for payment solutions such as digital payments and wallets. The arrival of FinTechs created a significant impact on financial inclusion within the community. Needless to say, the evolution of FinTech has led to the adoption of contactless payment options and the democratization of the use of digital money through digital wallets/ prepaid cards, in addition to a huge explosion in the use of QR-Code based payments. And just as these payment methods have evolved in different ways, the payment processing requirements of merchants have also increased to the point where even processors are struggling to keep up with demand.

This is precisely where Team Quality (TQ) makes a world of difference.

For more than 30 years, TQ has been developing payment platforms oriented to both processors and issuers. The company has a long history of challenging the status quo and offering innovative solutions in the Latin American financial marketplace. “We spearheaded the introduction of a new processor in Argentina 15 years ago when the market was stagnant and there were only two options for traditional processors. In Mexico, TQ supported Banco Inbursa to become the pioneer in self processing,” says Patricia Megide, CEO, TQ.

TQ today leads their product suite with their flagship solution Infinitus®, a processing platform that enables agility and accessibility of information. It allows issuers to differentiate themselves by creating their own credit/prepaid card products quickly and efficiently, while keeping up with the pace of the market. The Infinitus Acquiring® Platform also offers aggregation tools that include a new and powerful gateway that can settle online operations, allowing users to pay the merchant in near real time. It can even integrate API layers with wallets and core banking software. TQ also offers a comprehensive platform for cards management called SmartOpen® which unifies the operations of the different products offered by the entity, such as attending to the life cycle, facilitating communication with the different processing entities, adapting to their demands and offering differentiating advantages to their customers. SmartOpen® can thus enable end-to-end administration to help banks, FinTechs or retailers along the way, helping issuers improve the way they manage their business.

As clients are required to meet the standards for internationally branded cards (VISA®, Mastercard®, etc.) and other regulations, TQ's team of specialists adopt a handson approach to assist them through the journey. With their expertise, clients can seamlessly deploy the solution and design a model with agility. “We differentiate ourselves by providing an immense level of personalization, working with a wide array of parameters that allow plug gaps in existing capabilities, such as diverse credit limits, deferred payments, installments, and loyalty programs to improve the customer experience, expand into customer segments, and launch new products and services,” says Patricia.

To offer a comprehensive solution, the company works in partnership with renowned players in the market. In one instance, around two years ago, TQ was recognized from one of the greatest European Processors, Worldline®, who chose Infinitus® as a processing solution for Latin America. As time-to-market is pivotal in this industry, TQ's solutions granted the issuer much-needed agility and accessibility of information. “Our platform was created to provide a way for appliers to interact with wallets and core banking. And we have a lot of parameters within the platform, allowing issuers to create their own product in real time,” asserts Patricia.

We differentiate by providing an immense level of personalization, working with a wide array of parameters that allow plug gaps in existing capabilities, such as diverse credit limits, deferred payments, installments, and loyalty programs to improve the customer experience, expand into customer segments

With such a unique value proposition, the company aims to expand its footprint in other markets and become a renowned company in the payment ecosystem. As technology advances alongside the market demands, TQ envisions being on the frontline as a driver of change. "As a company, we want to hire more talent in the Latin America market as business dynamics are changing at a rapid pace. We want to be by our clients' side at every step, enabling them to create new products and revolutionize this industry in a way never before seen," concludes Patricia.