Todash
The Trusted Partner for Secure Unified Communication Solutions

A dynamic force in Latin America’s contact center realm, Todash assists businesses in meeting the evolving expectations of their end users.

Its focus is on call centers—the hearts of businesses—where the most crucial interactions with customers take place. Equipping them with cutting-edge unified communications and top-tier cybersecurity solutions, Todash boosts their customer experience capabilities while adhering to the highest security standards.

From the outset and throughout project implementation, the company consistently delivers specialized services that address distinct client needs. Together with its telephony and traditional support, Todash helps customers generate valuable resources and statistics for making well-informed decisions. It also provides the necessary tools to streamline business communication and sales processes.

Todash has identified a lack of end-user satisfaction and first contact success when attempting to communicate with businesses. To address this, customers are seeking ways to enhance their brand perception, increase customer retention, and reduce costs by centralizing their operations on a single platform.

“We have developed a comprehensive collaboration and monitoring solution that ensures seamless internal and external communication between all operational departments in real-time, without any limitations,” says Ramiro Acebal, CEO of Todash.

One of the core components of its solutions is Automatic Call Distribution (ACD) Statistics, which can measure business performance and boost customer service through data-driven decision-making. However, conventional ACD systems can be cumbersome to install and use, making them inaccessible to small and medium-sized enterprises. When ACD is not fully integrated into a company's communication system, it tends to provide partial statistics, primarily due to its limited scope in monitoring their agent's mobile device.

To address this challenge, Todash has partnered with Wildix, a world-class unified telephony platform, to develop 'X-caracal: All in One Contact Center Analytics Solution.' This lightweight, agile, and efficient ACD software enables easy access to the data necessary for effective business management.

X-caracal is cloud-hosted, eliminating the need for installation, and can be operated from any web browser. It offers insights into the quality of customer interactions and identifies areas that require improvement by providing continuous information.

From an efficiency perspective, X-caracal is seamlessly integrated with the Wildix communication system and other business intelligence tools to monitor all agent devices, reduce unproductive activities, and increase sales.

An extensive industry network backing allows Todash to offer the highest level of innovation for its clients. In addition to its omnichannel communication solutions, Todash is deeply committed to enhancing its services with cybersecurity tools to ensure clients and end users can properly and confidentially manage their data.

Todash's commitment to customer success can be seen in a recent engagement with a Southern Mexico-based company called JS & JA Telecomunicaciones, subcontracted by one of the largest internet and telephony companies in the region. This company, engaged in fleet management, conducts their sales through a call center. According to Isidoro Acevedo, their Chief Operations Officer (COO), the challenge was to implement a centralized contact center that could handle voice, chat, and file sharing, receive sales calls, and establish an omnichannel communication approach. The goal was to automate all sales processes with a real-person follow-up. Above all, it allowed users a multichannel option to connect with businesses through their preferred means, such as phone, email, chat, and social media, enabling utmost flexibility that enhanced customer experience.

When you choose our solution, you can trust that we will provide top-tier support tailored to your specific requirements

Similarly, another situation involved an internet carrier operating in the northeast region of Mexico with a company called Fibranet. Initially, this client engaged with Todash as a provider of Cloud PBX, a secure and reliable office phone system. After introducing its omnichannel communication platform, the CEO of Fibranet, Zuriely Victoria, realized it was the perfect solution for their needs. Following this, Todash offered necessary assistance, while the client only had to supply internet services, to streamline control and monitor customer support links. Above all, this transformed their traditional business partnership into a comprehensive solution provider.

These are just two of the many success stories Todash has fostered in the business world. For organizations seeking extensive collaboration, communication, and analytics tools, it helps simply access to critical datasets to improve their customer experiences, positioning them at the forefront of business communication services.