Trapollo
Simplifying Remote Healthcare Delivery

Until recently, most people preferred visiting care centers to consult with their doctor in person, even in case of a minor illness, rather than opting for telemedicine services. But, Covid-19 has changed that. The pandemic has compelled patients worldwide to rely on telehealth services to connect with their physicians online, which has become a way of life and soon to be another standard modality to receive and deliver healthcare.

“For example, remote care servicescan free up the capacity inside of emergency departments that many patients use as primary care just from the convenience perspective,”adds Mike Braham, CEO at Trapollo. Trapollo, a Cox Business company, enables care delivery to patients’ homes through its connected health solutions,aimingtoremotely monitor illnesses, improve health outcomes, lower costs, and help people live healthier lives. They achieve this vision by offering secure, cloud-based patient engagement solutions, giving people the power of managing their health in the comfort of their homes. The company uses simple and easy-to-use technology to ensure flawless communication between the patients and their care teams through its device-agnostic platform. The platform provides actionable data related to patients with specific conditions, primarily chronic conditionswhich is transmitted to care platforms used by clinicians to help them care for patients in a remote environment. “We are doing that across the US using wireless technology so that care teams can serve patients without restrictions,”adds Braham.

With Trapollo’s existing architecture, the platform can address both the physical and behavioral health of a patient. At the same time, the firm ensures the inclusion of the caregivers— often the family members and friends—in its ecosystem.“We can help support the complete care continuum and engage the caregivers so that we can improve patients’ health and provide a better experience to them,” explains Braham. Further, to better serve target patient populations, chronically ill, elderly, and those that live in rural and underserved communities, the company has a call center managed by trained professionals attuned to treat people with severe illnesses. The team at Trapollo offers these services in different languages to provide a seamless experience to patients by walking them through the technology and ensuring proper usage so their care team can collect the needed data.

Trapollo offers secure, cloud-based patient engagement solutions, giving people the power of managing their health in the comfort of their homes

On the other hand, Trapollo also brings innumerable benefits for the healthcare organizations. The company delivers its solutions and services to payers, large healthcare providers, and health systems that aim to serve their patients better and identify their health conditions appropriately through connected health solutions. “As we are going through our discovery with customers, we truly dedicatetime to understanding their desired outcomes and work specifically with their workflows to allow clinicians to operate at the top of their license and ensure program success,”remarks Braham.

In a nutshell, it is Trapollo’s ability to build and scale a remote care program, enablethe patients to use it successfully, and intervene on any technical challenges that makesthe organization stand out. With over 11 years in the industry and the experience of serving patients in all 50 states, Trapollo has a strong foundation in delivering remote care solutions to meet their customers’ needs. In the future, the company intends to help its customers scale their remote care operations more dramatically across the US, adopt IoT solutions to incorporate more data points to address a patient’senvironment more precisely and continue to expand our solutions to manage more patientsremotely with additional physical and behavioral co-morbidities.