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Enter vcita! “We aim to clear the path of digitalization for small businesses and provide the tools to assist them in their everyday activities like managing their clients, money, and time,” says Shelly Bar Nahor, CPO at vcita. To achieve this, the company delivers this through a single platform that is easily accessible from any and all devices, including a mobile app, which connects seamlessly with the clients’ ecosystem.
vcita’s cloud-based customer relationship management (CRM) platform provides client and back-office portal, payment portal, scheduler, eSign, forms, and documentation capabilities. While the client portal is a ready-made, secure, online platform businesses can easily access on desktop or use as a fully featured app on tablet or mobile, vcita’s back-office side of the portal helps business owners get a 360 view of their schedule, clients, and billing in one place. The portal serves as a central communications hub for all client interactions. It enables any business’s clients to self-serve and communicate anytime, and a full 24/7 service feel and is HIPAA compliant and secure.
The client portal empowers clients of businesses to pay for services from anywhere, anytime, using diverse payment methods (including accepting credit cards online, Venmo and PayPal wallets, ACH, mobile payments) for quick and touchless payments. The portal automatically generates professional branded invoices to include all open payments and sends polite reminders to clients to ensure on-time payments, saving time on chasing payments. In addition, businesses can list and price their services request payment upon booking or upon completion of service. They can offer pre-paid packages and bundles of services and products. This option empowers businesses to keep a stream of revenue going, which is important in these touch-and-go times, when regulations may constrain business activity. Through the payment dashboard, owners can track the status of each customer, track late payments, and understand their revenue stream. They can also take actions such as sending customers mobile payment links, generating price quotes, accepting credit card payments using a virtual terminal, or just keeping track of cash/checks coming in. Further, clients can receive and send information digitally—enabling eSign and eliminating paperwork.
With vcita’s highly-advanced CRM capabilities, small business owners can nurture leads through email and text messaging. The system is fully automated and integrated into each individual business website, combining automation and personalization to deliver the right message at the right time. The smart dashboard offers income review and access to insights and reports, empowering business owners to make informed decisions regarding their business. In addition, the dashboard offers a staff calendar and note taking abilities.
What differentiates vcita is the flexibility and customization that it offers. It supports a wide variety of business workflows, such that various kinds of businesses can customize the way they use the platform to fit their specific needs. Thanks to its flexibility and customization, business owners can tailor the tools and processes they use to fit their preferences and needs. They can build their back-office environment, so it's easiest for them to use. Further, vcita’s platform offers multiple tools to manage scheduling, payments, and clients as the tools are all connected through one centralized platform. No wonder that vcita is used in dozens of countries worldwide by small businesses from a wide range of industries. The localized solution is available in ten languages, with a highly skillful customer support department.
vcita always aspires to stay ahead by always making new industry standards available to its clients. Understanding that customers have grown to expect 24/7 online service and touchless payments speaks to its strengths, and the company continuously and constantly develops these abilities. Using vcita, small business owners can access actionable data to analyze and predict their activity and gain control over the full spectrum of their business. “Helping business owners manage their time, money, and clients more efficiently is our goal, and we keep developing and integrating the right technology in our one-stop platform," concludes Shelly.
What differentiates vcita is the flexibility and customization that it offers. It supports a wide variety of business workflows, such that various kinds of businesses can customize the way they use the platform to fit their specific needs. Thanks to its flexibility and customization, business owners can tailor the tools and processes they use to fit their preferences and needs. They can build their back-office environment, so it's easiest for them to use. Further, vcita’s platform offers multiple tools to manage scheduling, payments, and clients as the tools are all connected through one centralized platform. No wonder that vcita is used in dozens of countries worldwide by small businesses from a wide range of industries. The localized solution is available in ten languages, with a highly skillful customer support department.
We aim to clear the path of digitalization for small businesses and provide the tools to assist them in their everyday activities like managing their clients, money, and time
vcita always aspires to stay ahead by always making new industry standards available to its clients. Understanding that customers have grown to expect 24/7 online service and touchless payments speaks to its strengths, and the company continuously and constantly develops these abilities. Using vcita, small business owners can access actionable data to analyze and predict their activity and gain control over the full spectrum of their business. “Helping business owners manage their time, money, and clients more efficiently is our goal, and we keep developing and integrating the right technology in our one-stop platform," concludes Shelly.
vcita Unveils Partner Proposition, inTandem, To Enable Organizations to Grow their SMB Offerings
Thursday, July 20, 2023
With over a decade of experience working in tandem with SMBs and companies that serve them, vcita launches inTandem, designed to enable organizations to deliver best-in-class solutions to the SMB market.
TEL AVIV - vcita, the all-in-one technology company for SMBs and the companies that support them, has today unveiled inTandem by vcita, a new technology platform designed for organizations that serve the SMB market. inTandem enables SMB service providers to expand their value proposition and provide their SMB clients with best-in-class tools to increase productivity, grow revenues, and manage their finances. inTandem enables organizations to increase SMB engagement, and unlock new revenue opportunities while providing their SMB clients with an all-in-one solution to manage their entire business online. The platform includes all the core components of vcita's leading SMB solution - CRM, scheduling, billing, and marketing - and also allows partners to add additional functionalities of their own using inTandem's rich APIs and applications' framework.
"We are excited to embark on a new chapter with inTandem, taking our partnership offering to new heights to enable even more partners to empower the SMB community and help set their small business customers up for success," said Itzik Levy, CEO and Founder at vcita. "inTandem is about working together with our partners towards a common goal and bringing our extensive experience to the table in the joint pursuit of technological excellency. For over 13 years, we have remained committed to providing new value and solutions to the SMB market and serving our partners through collaboration and innovation. With inTandem, we continue to offer the same comprehensive platform, signature service, and ever-growing technology, to enable our partners to better serve their own small business customers."
In the fast-paced and ever-changing business landscape, companies serving small businesses must remain competitive and deliver exceptional value. Partnering with vcita allows these companies to offer value-adding digital tools and technology, positioning their SMB clients for long-term success. Simultaneously, they can seize new revenue opportunities, enhance average revenue per account (ARPA), and drive monthly subscription sales, payment processing fees, upsells, and cross-sell opportunities. Embracing this partnership model allows organizations to leverage their existing customer base, leading to stronger and longer-lasting client relationships, reduced churn, and heightened perceived value. Furthermore, the vcita platform empowers organizations with a comprehensive 360 view of their customers, providing valuable data insights to better understand and serve their SMB clients.
Drawing from vcita's extensive experience in fostering successful partnerships with companies catering to SMBs over 13 years, inTandem introduces a novel approach to collaboration. This approach enables partners to design, launch, and grow joint solutions tailored to their unique business objectives while facilitating the success of their SMB clients. inTandem's business management ecosystem offers seamless integration with native services and third-party applications through an extensive selection of over 200 APIs and connectors. This integration empowers partners to present a wide range of solutions to their clients through a unified digital interface. Additionally, vcita partners can generate additional revenue by participating in the platform's integrated app marketplace, earning a portion of all application sales.
Working together with vcita, partners can develop and expand additional apps, adding more value to their SMB clients while uncovering untapped sources of aftermarket revenue. The collaboration extends beyond technology, as vcita's success and professional service teams assist partners with sales and marketing team training, development and onboarding support, and offer post-sale services under the partner's branding.
inTandem caters to diverse industries and regions, providing a customizable solution for partners serving a broad spectrum of SMB clients. With availability in nine languages, partners can tailor their SaaS offerings and expand their reach with ease. Trusted by world-class partners, including leading North American marketing agencies, top US-based financial service providers, and European media companies, vcita's technology serves as the foundation for robust and innovative solutions built by these esteemed partners.
Innovation Insights
Why Facilitating Digital Transformation for SMBs is a Win for Everyone
Itzik Levy, Co-Founder and CEO, Vcita
Company
Vcita
Management
Shelly Bar Nahor, CPO
Description
vcita's cloud-based small business management platform provides client and back-office portal, payment portal, and scheduler, eSign, forms, and documentation capabilities. While the client portal is a ready-made, secure, online platform businesses can easily access on desktop or use as a fully featured app on tablet or mobile, vcita’s back-office side of the portal helps business owners get a 360 view of their schedule, clients, and billing in one place. The portal serves as a central communications hub for all client interactions. It enables any business’s clients to self-serve and communicate anytime, and a full 24/7 service feel and is HIPAA compliant and secure
