VirtualPBX has been recognized by CIOReview Magazine as the recipient of “Top 20 Telecom Solution Companies - 2015,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Paul Hammond, CEO and President.

VirtualPBX
Delivering Seamless Connectivity and Networking Capabilities

Paul Hammond, CEO and President

For Paul Hammond, CEO and President of VirtualPBX, a company’s communication network is like the circulatory system where in good health is critical for an overall well-being of the organism and any changes to it can be incredibly disruptive. “A working network and a business phone system is a company’s lifeline to the outside world,” he says. However, as new trends are re-defining the current telecom networking ecosystem, companies are looking for faster access to more devices. Service providers are moving toward a fully-integrated and flexible unified communications platform. To improve the value proposition for the customers, VirtualPBX, headquartered in San Jose, CA, provides efficient communication services and solutions that come with the deepest and strongest features in the industry. “We help customers to effectively manage their phone systems and communication networks,” states Hammond.

VirtualPBX extends the safety benefits of a cloud based system to traditional phone service users, with a product, PBX (Private Branch Exchange) Parachute that offers benefits like remote backup support and instant failover protection. “PBX Parachute is an automatic failover for business phone systems,” remarks Hammond. “Our hosted telephone service releases customers from a series of redundancies so that their phone will be live under any circumstances where physical offices are inaccessible.” PBX Parachute instantly detects a failure when an office becomes inaccessible from fire, natural disaster, or any other emergency situation, and transfers all telephone activity from the inoperable physical PBX to a cloud-based mirror thereof. “Customization is also a key feature, so these parachutes can be tailored to function however an organization needs,” says Hammond.

Alternatively, the company’s Extension Manager App helps businesses that already take advantage of VirtualPBX’s VoIP services to remotely control the extension settings using web-enabled devices. The solution specially comes with facilities like Call-Routing and ACD Queue Login and Presence Management.Beyond queue and traffic avenues, the application also allows an employee to access, record, change, and edit any personal or company-wide recordings as permitted by the level of admin access.

Apart from delivering efficient products for VoIP-based phone systems, VirtualPBX also provides Network Health Check solutions for network monitoring and bandwidth boosting. “By constantly conducting examination of the network, we can detect any vulnerabilities or unrealized opportunities to the phone system,” explains Hammond. The engineers assemble the data and submit network optimization suggestions to handle any number of variables, including break-time video streaming, bandwidth prioritization, and even source an entirely new ISP. “Network Health Check is a highly-focused Concierge Service for network optimization,” affirms Hammond.

Our trained support staff working alongside with the sales, marketing, and engineering teams to provide the highest quality of customer service in the industry

VirtualPBX’s solutions and services have brought indispensible enhancements to businesses and have helped clients to achieve better operational efficiency. In an implementation highlight, Coit Staffing, a company providing strategic staffing solutions, was looking to publish a single national toll-free number and route customer calls to the closest offices. These offices served as hubs for their vast network of clients. By implementing VirtualPBX’s virtual phone system, the customer was able to maintain a uniform national number that was tethered to each location. The system further provided the flexibility to add or remove extensions or follow agents as they visited clients and job sites.

“Our trained support staff working alongside with the sales, marketing, and engineering teams provides the highest quality of customer service in the industry,” proclaims Hammond. The company invests ample amount of time and energy to find the right strategic partners for its business as well as in its employees. In development, VirtualPBX will constantly work toward fostering an environment for innovation and bring in latest technologies that will prove useful for the customers.

VirtualPBX

VirtualPBX Releases POTS Replacement Solution for Fax, Elevator, Gate, and Security Systems

Thursday, January 25, 2024

As POTS lines become obsolete, VirtualPBX steps in with a more secure turnkey solution for businesses backed by redundant LTE and ethernet.

SAN JOSE, CALIFORNIA, USA, -- VirtualPBX, a leading provider of business communication solutions, is proud to announce the release of its revolutionary POTS Replacement solution. This innovative system ensures seamless communication and regulatory adherence by transitioning essential systems, such as fax, alarms, entry, elevator, and safety protocols, from outdated Plain Old Telephone Service (POTS) connections to a wireless turnkey solution.

As businesses evolve and technology advances, the reliance on outdated and increasingly expensive or unavailable POTS connections becomes a bottleneck for effective communication and regulatory compliance. VirtualPBX addresses this challenge with its state-of-the-art POTS Replacement solution, offering a streamlined and efficient way for businesses to upgrade their communication infrastructure.

Key Features of VirtualPBX's POTS Replacement Solution:

Wireless Turnkey Solution: VirtualPBX's POTS Replacement solution provides businesses with a wireless turnkey setup, eliminating the need for traditional POTS connections. This not only enhances communication but also ensures flexibility and scalability for evolving business needs.

Transition of Essential Systems: The solution seamlessly transitions critical systems, including fax, alarms, entry systems, elevators, and safety protocols, from outdated POTS connections to a modern and reliable wireless network.

This enables businesses to stay connected and operational without disruptions.

Redundant LTE and Ethernet Networks: VirtualPBX employs redundant LTE and Ethernet networks to provide a reliable and resilient communication infrastructure. This dual-network setup ensures uninterrupted connectivity, even in the face of network fluctuations or outages.

Regulatory Adherence: Staying compliant with industry regulations is crucial for businesses. VirtualPBX's POTS Replacement solution is designed with regulatory adherence in mind including: NFPA 72, California State Fire Marshal, ASME A17.1B, UL 62368-1, UL 2054, UL 864, UN 38.3, Payment Card Industry (PCI), HIPAA, and Federal Communications Commission.

White Glove Customer Service: VirtualPBX takes pride in delivering top-notch customer service. The POTS Replacement solution comes with white glove customer support, ensuring that businesses receive the assistance they need during the transition and beyond.

"As POTS lines are phased out across the United States, businesses need communication solutions that not only keep them connected but also ensure compliance with evolving regulations – especially for critical safety systems that have long relied on these copper-wire connections. Our POTS Replacement solution underscores our commitment to providing modern, cost-effective, and reliable communication solutions for small businesses," said Lon Baker, COO at VirtualPBX.

VirtualPBX's POTS Replacement solution is available now, empowering businesses to modernize their communication infrastructure and embrace the future of connectivity.

VirtualPBX Reveals Next Generation Contact Center Solution For Better Caller Experiences

Friday, April 05, 2024

SAN JOSE, CALIFORNIA, USA, -- VirtualPBX, a leading provider of cloud-based communication solutions, proudly announces the launch of its cutting-edge Contact Center product, empowering businesses to elevate their customer engagement strategies to unprecedented levels.

This new Contact Center solution from VirtualPBX is designed to meet the evolving needs of modern businesses, providing a comprehensive suite of features that streamline communication processes, enhance productivity, and foster stronger connections with customers. With this innovative solution, businesses can now effortlessly manage inbound and outbound call centers with live insights, detailed reports, and custom-fit call routing options.

To ensure businesses take full advantage of these features, all VirtualPBX Contact Center customers receive white glove configuration and ongoing 24/7 support from our best-in-class customer service team.

Key Features Of VirtualPBX's Contact Center Solution:

1. Advanced Routing Capabilities: Employ intelligent call routing strategies to get callers to the right agent – and when no agents are available, offer callers a Callback, removing long wait times and improving customer satisfaction

2. Real-Time Monitoring and Engagement: Watch your agents take calls as they happen and jump in with Whisper and Barge features when extra assistance is needed or as a useful training tool when onboarding new agents.

3. Live Dashboards and Advanced Call Reports: Gain valuable insights into contact center performance with live dashboards and customizable reporting tools, empowering businesses to make data-driven decisions and continuously improve service quality.

4. Integration with CRM Systems: Answer and place calls right from your CRM with click to call and automatic record syncing, giving agents a clear picture of customers’ status and related activities. VirtualPBX offers several native CRM integrations like Salesforce, Zendesk, and Clio.

5. Call Tagging and Caller Surveys: Automatically tag calls and allow agents to manually set disposition codes, like First Call Resolution (FCR), Needs Follow up, Sales Qualified Lead (SQL), or any number of codes fit for your business. Plus, with call surveys, your business can gather key customer satisfaction ratings like NPS or CSAT.

“We are extremely proud to introduce our Contact Center solution – the next major product in our strong lineup of business communication solutions,” said Lon Baker, COO at VirtualPBX. “Our Contact Center product was built to deliver exceptional customer experiences and to help drive sustainable, trackable growth with live monitoring, customizable call routing, and powerful integrations.”

VirtualPBX’s Contact Center Product is now available for businesses seeking to revolutionize their customer engagement strategies and unlock new opportunities for success. To learn more about this groundbreaking solution and request a demo, visit virtualpbx.com.

Top 20 Telecom Solution Companies - 2015

Company
VirtualPBX

Management
Paul Hammond, CEO and President

Description
A privately held communications service provider and a pioneer in private branch exchange (PBX) technology called a virtual or hosted PBX

VirtualPBX Delivering Seamless Connectivity and Networking Capabilities