Vendor Viewpoints

89 percent of Companies Struggle with Data & System Integration Backlog

89 percent of Companies Struggle with Data &...

While companies scramble to embrace digital transformation and modernization, many are stopped short due to issues with data and system integration.

Can a product-centric approach be the answer to the biggest health care challenges?

Can a product-centric approach be the answer to...

Digital health providers are typically awarded contracts based on the total number of eligible members. As a result, there are no consequences for...

How To Choose The Right Call Center Software For Your Enterprise

How To Choose The Right Call Center Software...

Contact centers are a vital part of any organization. It handles all inbound and outbound contacts, making it critical for driving effective and...

Securing Dollars for Digital

Securing Dollars for Digital

The COVID-19 pandemic continues to have multiple economic impacts, and two, in particular, create tension for many businesses.

A Peek Behind the Curtain: What to Make of Microsoft's Operator Connect

A Peek Behind the Curtain: What to Make of Microsoft's Operator Connect

Only a few months ago, Microsoft announced changes to its calling options for Microsoft Teams (Teams.) Prior to the change, Teams users could only utilize Direct Routing or a Microsoft Calling Plan to enable PSTN calling.

Process Excellence and AI Key to a Successful Hybrid Work Model

Process Excellence and AI Key to a Successful Hybrid Work Model

Many organizations are now in the throes of a hybrid work model, and some are finding things aren’t going as smoothly as planned.