Vendor Viewpoints

The Implications of Underutilizing AI-as-a-Service

The Implications of Underutilizing AI-as-a-Service

It’s no secret that artificial intelligence (AI) is radically transforming how we do business

How to Close Sales Performance Gaps and Boost Revenue

How to Close Sales Performance Gaps and Boost...

Some sales reps thrive in sales roles and continually meet and even exceed the targets put forth by their managers

An AI Platform for Attaining Business Excellence

An AI Platform for Attaining Business Excellence

In today’s world the challenge is not having data or having enough data but getting the right data. Much of the time organisations have the data...

How Contact Centers Can Fire Up Their Holiday Customer Service Strategies - Without Burning Out

How Contact Centers Can Fire Up Their Holiday...

It’s the most wonderful time of year—with “teams to keep happy and phones that keep ringing, and customers not showing good cheer! It’s the...

How To Choose The Right Call Center Software For Your Enterprise

How To Choose The Right Call Center Software For Your Enterprise

Contact centers are a vital part of any organization. It handles all inbound and outbound contacts, making it critical for driving effective and efficient business performance.

2021 API Attacks Protocols Surface - How Often Attackers Aimed REST, GraphQL, gRPC, and Legacy APIs

2021 API Attacks Protocols Surface - How Often Attackers Aimed REST, GraphQL, gRPC, and Legacy APIs

It’s 2021 and we’re surrounded by cybercriminals. If you have managed to escape from 445 million cyberattacks that happened in 2020, a big congrats to you.