Vendor Viewpoints

Quantum Computing Is Already Here-Is Your Business Ready?

Quantum Computing Is Already Here-Is Your...

Long the stuff of blockbuster sci-fi, quantum computing promised to be the solution to a multitude of problems

Intelligent Video Redaction is a Reality Today

Intelligent Video Redaction is a Reality Today

Privacy protection has been a hot topic the last few years. Laws and mandates have been put in placeto ensure that the privacy of individuals is...

Are IVAs Really That Different From IVR and Other Types of Automation?

Are IVAs Really That Different From IVR and...

However, not all contact center tools deliver automation. Businesses can choose from several virtual solutions to ease the challenges they face and...

How to Establish an Effective BYOD Program that Enhances the Employee Experience and Improves Organizational Agility

How to Establish an Effective BYOD Program that...

Maintaining organizational agility and creating an exceptional employee experience have emerged as two critical components for companies to...

Leveraging Personalized Data to tap into Customer-Centric Values

Leveraging Personalized Data to tap into Customer-Centric Values

I have realized in the last few years that my (or our) focus was really with people, not entities such as a corporation.

Process Mining is providing an X-Ray for operational improvements

Process Mining is providing an X-Ray for operational improvements

Process Mining is transforming the way businesses look at operations, shining a light on inefficient processes that are negatively impacting an organization