West Coast Consulting Group
Technologists for the Public Sector

West Coast Consulting Group leads the charge in public sector innovation, empowering cities and counties to streamline operations and strengthen connections with constituents. Its agile and tailored technology solutions, including next-gen cloud applications, transform legacy public sector systems and improve program management for governments.

Extensive expertise in enterprise technology and project management defines West Coast Consulting Group. With a strong foothold in these areas, the expert team has built a 20+ year track record of excellence, delivering high-quality, cost-effective solutions that meet and exceed client expectations.

“We’re not just building software—we’re building solutions that help governments navigate challenges and communities thrive,” says Benafsha Irani, founder and CEO. “That’s what makes our work truly meaningful.”

Transformative Technologies for Efficient Governance

West Coast Consulting Group offers five premium, proprietary solutions to drive transformation.

Built on Salesforce, CloudCollect is a powerful solution designed for tax collectors and assessors to streamline and efficiently manage the entire collections cycle. Clients can handle interest, penalties, payment calculations and funds administration. The solution integrates seamlessly with customer care and billing systems and can be deployed in just one month with comprehensive user training. This ensures clients can quickly adopt the system and ultimately deliver improved service and efficiency.

Enhancing communication across public service offices, West Coast’s constituent management system enables boards and district offices to seamlessly coordinate and manage constituent inquiries and resolutions. Government agencies can work with public service offices to promptly address citizen concerns. To further bolster community engagement, the constituent management system has built-in features for sending targeted newsletters and timely and relevant messages. Every district can maintain its own data while governments have a consolidated, overarching view for comprehensive oversight.

West Coast Consulting Group also empowers cities and counties to keep their constituents informed of up-to-the-minute location-based data with its advanced real-time mapping solution. Initially developed during the COVID-19 crisis, it allows governments to create interactive maps highlighting essential services, such as testing sites, public toilets, soup kitchens and food banks. The solution helps track and update information on homeless services and other community programs, ensuring community resources are always visible.

Equally impressive is SOC compliance assistance, which tracks compliance metrics and helps cities and counties review and update policies. Seamless third-party audits ensure adherence to necessary standards.

A dedicated solution for legislative management helps cities and counties track board meetings and streamline governance-related documentation. They benefit from enhanced transparency and decision-making efficiency with reinforced regulatory compliance and a robust and responsive governance framework.

All the solutions are available as standalone platforms. Clients have the flexibility to choose only what they need. The modular approach addresses specific operational challenges cost-effectively while retaining the option to scale up or integrate additional solutions as needs evolve.

We’re not just building software—we’re building solutions that help governments navigate challenges and communities thrive. That’s what makes our work truly meaningful

Creating Lasting Community Impact

West Coast Consulting Group’s customized solutions can be quickly deployed, often exceeding the expectations outlined in RFPs.

Its experienced consultants deliver tangible results, even under tight schedules. As an early adopter of cloud technology, it has completed over 200 successful implementations, demonstrating its deep expertise and commitment to innovation. Unique program management methodology, rooted in industry best practices and comprehensive business analysis, ensures that every project is metrics-driven and value-focused.

Numerous success stories highlight its capabilities in ensuring highly customized solutions. One notable example involves a state-level quasi-government department that needed a system to manage an employer-paid leave fund. West Coast Consulting Group collaborated closely with the state controller’s office, IT staff and collections team to design a platform that efficiently tracked interest, payments and compliance. Within the first three months of deployment, the agency collected over a billion dollars.

West Coast has built a robust track record with reputed customers that attest to its commitment to excellence. Initially working with major corporations like Microsoft and PeopleSoft, it developed a deep knowledge of financial systems, communications infrastructure and large-scale enterprise solutions. Involvement with healthcare and Salesforce projects further strengthened its ability to manage public sector projects. These early insights shaped its current approach.

A key driver of success is its close collaboration with public sector departments. Team members with prior experience at firms like KPMG and Deloitte hold a deep understanding of client requirements and challenges. They train client teams with the skills and knowledge needed for a seamless transition and sustained long-term success.

West Coast Consulting Group completes every project with a strong commitment to giving back to the community, viewing its work with government agencies as an opportunity to make a meaningful difference in people’s lives.

Looking ahead, it is focused on advancing its solutions with AI and data-sharing capabilities. Developing cutting-edge technologies, West Coast Consulting Group is spearheading an era of the tech-driven public sector with smarter, more connected solutions that elevate community outcomes.