West Corporation
Safe and Effective Communications

Today, effective communication with clients is crucial for today’s organizations to achieve better business outcomes. Catering to this need is West Corporation, a global provider of communication and network infrastructure solutions and services that aids modern organizations to communicate, collaborate, and connect with their customers more effectively. West delivers comprehensive and reliable E911 support for Skype for Business and its predecessor, Microsoft Lync. “Our solution was one of the first to provide Skype for Business E911 support, and is field-tested and proven in deployments across North America,” said John Shlonsky, CEO of West.

West’s E911 solution automatically associates a physical address with the calling party’s telephone number and routes the call to the most appropriate public safety answering point (PSAP) for that address. E911 provides emergency responders with the location of the emergency without the person calling for help that is often useful in times of fires, break-ins, or other events. With E911, West helps carriers alarm companies of all sizes to connect their end users to the nearest emergency assistance with thousands of public safety agencies and first responders having critical data points to locate those individuals and coordinate the best response. West is trusted by more than 1,000 organizations to safeguard their users (roughly 2.3 million lives) with access to over 6,000 PSAPs.

West’s robust, industry-leading E911 solutions can help organizations—both enterprises and SMBs—to automate and simplify 911 location management, provide critical situational awareness for their security teams, and facilitate nationwide 911 call delivery for E911 compliance. With flexible configurations, West delivers E911 solutions that seamlessly integrate with a wide range of voice platforms, including Cisco, Avaya, Microsoft, Genesys, Mitel, and more. Besides, West’s emergency routing service (ERS) is one of the first E911 services certified with Microsoft Lync/Skype for Business. West’s ERS offers broad E911 coverage across the nation. With just a single redundant SIP trunk to West’s ERS, clients can harness this coverage for their network.

A case in point, a large enterprise with an aging voice infrastructure approached West to implement an E911 solution for their new Microsoft Skype for Business system. They required an E911 solution that could support Skype for Business’ location-aware endpoints and address specific requirements such as instantaneous and reliable location validation and direct connectivity to multiple PSAPs across the US. “Upon selecting West’s emergency routing service (ERS) as their E911 solution for Skype for Business, the client secured E911 support for their first location within a week.” After the successful deployment of E911 solution, additional sites were added to their business for rolling out Skype across their enterprise.

With just a single redundant SIP trunk to West’s ERS, clients can harness this coverage for their network

West’s sister company Flowroute—that provides programmable telecom services—further enhances its ability to deliver better communication experiences with nationwide voice, messaging, and SIP trunking services. “And, unlike other carriers, we don’t deploy any expensive switching hardware. Instead, we remain agile through patented technology and software-based peering connections that effectively mesh multiple physical telecom networks together,” states Shlonsky.

West is earning tremendous recognition, and the company aims to keep the spirit up in the future and deliver better customer service to its growing clientele. Moving forward, it strives to continue delivering more reliable, scalable, productive communications for smarter and more meaningful connections.