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Global manufacturing companies want business execution to be perfect, as the financial and customer ramifications of IT system failures and critical process disruptions can be severe—everything from vital operation delays to massively inconvenienced customers to million dollar costs for manufacturers. “Websites can crash, plant production can be interrupted, revenue can drop, and costs can increase, frustrating customers and staff. Entire IT projects can fail and reputation can suffer,” warns Jim Kent, CEO, Worksoft, an SAP® partner and provider of business process validation software.

