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David Mingle

General Director, Customer Experience, General Motors [NYSE: GM]

DavidMingle is the general director, Global Customer ExperienceExecution at General Motors. In this role, he is responsible for leading global customer experience strategies and programs for General Motors. As the general director he oversees customer experience programs including customer experience innovation, vehicle technology alignment and North America execution of customer experience programs.

Mingle joined General Motors in 2013 where he ran General Motors customer experience activities across the United States. During this time he managed the Social Center of Expertise, General Motors’ customer master data strategy, management and governance, and led the voice-of-customer strategies and processes.

A native of Illinois, Mingle received both his bachelor’s degree in Economics and his Master of Science in Economics and Finance from the University of Illinois at Urbana-Champaign.

Latest from David Mingle

Change is constant in the world of customer experience management. The tools we use to interact and engage with customers today can quickly become outdated with the next big technology innovation. Staying on top of the tools available to interact with customers is an obvious key to seeing real improvements in customer service and even a company’s product offering....