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Douglas Duncan

CIO, Columbia Insurance Group

Doug Duncan is CIO of Columbia Insurance Group, a mid-sized U.S. Commercial Property & Casualty insurer based in Missouri.  Previous roles with Swiss Reinsurance Corporate Solutions and General Electric included Global Head of Workflow & Document Management, Head Applications Development, and IT Operations Leader.  Doug is a Six Sigma Black Belt and PMI Project Management Professional, with an MBA from Colorado State University.

Doug's philosophy and passion is building a sustainable operating model and developing the next generation of leaders.  He believes this requires fostering a culture of collaboration between I.T. and the business to provide the maximum in terms of leadership, business value, and operational effectiveness in the ever-accelerating business landscape.

Latest from Douglas Duncan

If there is one thing that has been a core function of IT shops large and small over the years, it is the delivery of service. Ever since that first panicky call to Radio Shack to see if they had the right replacement bulb for the Univac, the management of that service has been an issue. Why is Service Management in the Age of Digitization still a topic? This should...
CIOs are all faced with challenges in building the best possible team to get the job done. You might be new in your role, or well-seasoned, but the question is the same–how do you make the best out of your imperfect situation? Very few of us are successful because we individually can do everything. We all rely on our teams. We all want our teams to be the best...