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Kelvin Hubbard

COO and CIO, Visual Mobile Technologies Inc

Mr. Hubbardis the COO/ CIO & Co-founder of Visual Mobile Technologies, Inc., and has been building high-performing IT and operational teams for more than 30 years.  He has built teams from scratch for startups and run teams of more than 100 for large, complex organizations such as Oracle Corporation, Transamerica, Coventry Healthcare, and Horace Mann.  With his background in developing highly-scalable, enterprise solutions for companies of all sizes, Kelvin has a great deal of experience in both web and mobile development. He has been responsible for the support of both internal and external applications for several global organizations, and creates teams of individuals that can deliver the best customer experience at the lowest possible cost, combining technology at the right time and a personal touch when and where appropriate. He has a B.S. in Computer Science from California State University.

Latest from Kelvin Hubbard

Today’s Field Service workers are dealing with little to no visibility into the customer’s issue First-Time Fix Rates (FTFR) are affected by many factors including proper triage, technician experience level, detailed resolution steps, resolution knowledge base, and availability of service history. Whether you are an industry laggard with a 56 percent...