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Matt Rocco
President, Etech Global Services
Matt is a 32 year veteran of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. Matt has spoken at many industry events and has been featured in articles in numerous periodicals including CIO Review, Call Center Magazine, Call Center Times, Connections Magazines and others.
Matt started as a telephone rep for D&B in 1984 and now serves as President of Etech Global Services. In the past 32 years, he has spent time in every facet of call center operations and outsourcing processes.
Since 2003, he has been the President and Chief Operating Officer of Etech’s operating companies, a multi-national outsourcing organization with over 3,000 employees that provides world class solutions to Fortune 500 companies from its locations in the US, India and Jamaica. Under Matt’s leadership, Etech has received numerous industry and community awards including: Top 20 Most Promising Quality Monitoring Solutions Provider – CIO Review, Professional Association of Customer Engagement (PACE) – Technovation Award, PACE – Corporate Citizen Award (4 times), GEISA – Best Call Center / BPO Award, Top 50 Minority Owned Businesses – Diversity.com, US Chamber of Commerce – Corporate Citizenship Award and many others.
Latest from Matt Rocco
Customers today may interact with your business many different ways including social media platforms, your business website, and third-party review sites. The most important point of contact, however, is that of your call center. This is due to the fact that with so many ways to find information about your company and interact digitally, a phone call is often the final...
