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Matt Rocco

President and COO, Etech Global Services

Matt Rocco is the President and Chief Operating Officer for Etech Global Services. He also serves as COO of Encore Creative Dallas and PRWTech, LLC.

Matt is a 32 year veteran of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services.  Matt has spoken at many industry events and has been featured in articles in numerous periodicals including CIO Review, Call Center Magazine, Call Center Times, Connections Magazines and others.

Matt started as a telephone rep for D&B in 1984 and now serves as President of Etech Global Services. In the past 31 years, he has spent time in every facet of call center operations and outsourcing processes.

Since 2003, he has been the President and Chief Operating Officer of Etech’s operating companies. Under Matt’s leadership, Etech has received numerous industry and community awards including: 20 Most Promising Quality Monitoring Solutions Provider – CIO Review, Professional Association of Customer Engagement (PACE) – Technovation Award, PACE – Corporate Citizen Award (4 times), GEISA – Best Call Center / BPO Award, Top 50 Minority Owned Businesses –, US Chamber of Commerce – Corporate Citizenship Award and many others.

He graduated from Dickinson with a BA in Economics.  He has also completed the Master Certificate program in Executive Leadership from Cornell University.

Latest from Matt Rocco

It’s hard to believe that 2014 is coming to an end. Time seems to move faster each and every year. However, the only thing that seems to move more quickly than time is technology and keeping up with the changes in technology is a challenge for anyone. This is especially true for those of us in the Contact Center Industry. Ours is an industry driven by technology...